Nicole Clemetson

Supported C-Suite leaders by managing complex calendars and high-volume email correspondence to keep priorities aligned. Coordinated talent acquisition interview scheduling, executive travel and meetings, and led onboarding/offboarding to ensure compliant, professional transitions.

Managed end-to-end staff loan applications, including mortgages, personal loans, and motor vehicle loans, and processed health insurance claims and funeral grants. Audited benefits documentation for strict adherence to internal HR standards and organizational policies.

Improved revenue recovery by setting up payment arrangements and following up to reduce delinquency. Investigated and resolved account discrepancies and initiated contact with mortgagors to identify delinquency causes and support recovery efforts.

Maintained up-to-date, accessible records for the Loan Management Department. Handled department correspondence by managing calls, answering inquiries, and taking messages to support daily operations.

Provided administrative and secretarial support to the Corporate Communications & Marketing department. Followed up on customer queries, complaints, and issues referred to the General Manager’s office to ensure timely resolution.

Supported recruitment activities by sorting incoming resumes and logging them into tracking spreadsheets. Reviewed new hire paperwork to ensure accuracy and compliance with HR regulations.

Responded to telephone inquiries and resolved complaints using standardized procedures to maintain high service quality. Gathered information, researched inquiries to resolve customer issues, and maintained accurate logs of calls and support activities.

Bachelor of Science in Human Resource Management from the University of the West Indies, Mona.

Completed an Advanced Level (CAPE) certification at Brown’s Town Community College.