Dayne Fairman

Specializes in Recruitment and Technical & E-commerce Customer Support

Screen resumes and applications to identify potential matches for open positions.
Extensive experience with Candidate Sourcing for various roles across the world.
Conduct initial phone screenings to assess candidate qualifications and interests.
Schedule interviews with hiring managers and candidates.
Supported hiring in various industries (IT, HR, Real Estate, BPO Operations, Healthcare,)
Coordinate interview logistics and ensure a positive candidate experience.
Update the applicant tracking system with candidate information and status.
Prepare offer letters and employment contracts.
Assist with onboarding processes.

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Provide advanced technical support for QuickBooks Online and Desktop customers via phone, chat, and email.
Troubleshoot and resolve complex software issues, including data corruption, integration problems, and system errors.
Utilize diagnostic tools and software to identify and resolve customer issues efficiently.
Managing incoming support emails, chats, and phone calls.
Researching and mastering product details.
Updating product inventory and pricing information
Monitoring and managing social media posts, responding to comments and DMs
Live chat support
Refunds
Customer account management, order processing, order management, Order cancellation
Updating company websites and FAQ's as needed.
Organizing company data and keeping track of customer orders using Excel sheets
Track shipments and communicate with buyers and suppliers.