Open to opportunities

Kimberly Lang

@kimberlylang

Message

Customer-focused retail and administrative leader driving sales and operational excellence.

United States

Message

What I'm looking for

I seek a customer-focused role that leverages my retail sales, supervisory, and administrative strengths, offering growth, teamwork, and operational responsibility.

I am a customer-focused retail and administrative professional with extensive experience in sales, team leadership, and operations across retail and government roles.

I drive results by meeting and exceeding sales targets, improving team performance, and maintaining high standards for customer service and process accuracy.

My background includes supervising departments, managing installation and service operations, and performing detailed administrative tasks such as transaction processing, recordkeeping, and software-driven data entry.

I adapt quickly to new policies and systems, prioritize tasks effectively, and consistently support team success while maintaining confidentiality and professionalism.

Experience

Work history, roles, and key accomplishments

Current

Tag, License & Title Clerk

Current

Mobile County License Commissioners Office

Dec 2024 - Present (10 months)

Process tag, title, license, and insurance transactions using specialized DMV software while maintaining confidentiality and handling high customer volumes with accuracy and efficiency.

MVTRIP Customer Service Data Entry Records Management

Current

Wireless Retail Sales Consultant

Current

AT&T

Dec 2021 - Present (3 years 10 months)

Drive device and service sales by assessing customer needs, delivering product demonstrations, resolving issues, and consistently meeting daily and monthly sales targets.

Retail Sales Product Demonstrations Customer Service Sales Targets Troubleshooting Upselling

Appliances/Cabinets Sales Specialist

Lowe's

May 2020 - Oct 2021 (1 year 5 months)

Managed appliance and cabinetry sales, inventory, and deliveries while increasing per-customer revenue through consultative selling and post-sale support.

Appliance Sales Inventory Management Customer Service Upselling Troubleshooting

Department Supervisor - Home Decor

Lowe's

Apr 2019 - May 2020 (1 year 1 month)

Supervised home decor, flooring, and paint teams, optimized workflows and schedules, and implemented training that improved department performance and sales.

Team Leadership Scheduling Training Sales Growth Operations Performance Management Quality Control

Sales and Service Manager

Lowe's

Mar 2018 - Apr 2019 (1 year 1 month)

Managed a 30+ person customer service team, improved service delivery through training and metrics, and increased department sales via consultative selling.

Customer service management Team Leadership Metrics Consultative Sales

Installation Service Manager

Lowe's

Feb 2016 - Mar 2018 (2 years 1 month)

Oversaw installation contracting, prioritized and scheduled jobs, managed parts and tools inventory, and ensured completion of projects to service standards.

Contract Management Scheduling Prioritization Inventory Management Team Coordination Quality Assurance