Aurilia Hartin Mullen
@auriliahartinmullen
Customer-focused retail and administrative professional delivering reliable operational support.
What I'm looking for
I am a customer-focused retail and administrative professional with extensive hands-on experience in customer service, retail operations, inventory control, and office administration. I have held roles from frontline cashier and merchandiser to shift supervisor and administrative customer service representative, consistently improving processes and supporting teams.
I excel at inventory management, data entry, multi-line phone support, and training or directing staff, and I bring strong attention to detail, reliability, and a service-oriented approach. My background includes implementing inventory controls, performing audits and cycle counts, handling payments and patient/customer interactions, and maintaining organized, efficient work environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Maine Department of Labor
Sep 2025 - Present (4 months)
Answer phones and resolve customer inquiries, enter data and create spreadsheets to maintain case records, and manage office tasks to support daily operations.
Customer Service Associate II
MaineHealth
Oct 2024 - Jan 2025 (3 months)
Handled inbound calls, processed payments, and completed general computer and typing tasks to support patient and customer inquiries during a short-term assignment.
Inventory Specialist
Walgreens
Jul 2024 - Sep 2024 (2 months)
Managed inventory records, implemented receiving and shelving systems, performed cycle counts and audits, and reduced out-of-stock situations through automatic reorder points.
Operated sewing machinery to stitch components for footwear and related products, ensuring quality and meeting production targets on short-term assignments.
Field Merchandiser
Driveline Merchandising Services
Mar 2024 - May 2024 (2 months)
Traveled to retail locations to perform resets, audits, tagging, and other merchandising duties to ensure product placement and compliance with client standards.
Field Merchandiser
Strategic Retail Solutions
Mar 2024 - May 2024 (2 months)
Executed retail resets, audits, tagging, and cut-ins across assigned stores to maintain planogram compliance and improve in-store presentation.
Customer Service Representative
MaineGeneral Health
May 2023 - Feb 2024 (9 months)
Answered patient and customer calls, processed payments, and performed general administrative and computer tasks to support clinic operations.
Shift Leader
Walgreens
Jun 2021 - Mar 2023 (1 year 9 months)
Supervised store operations including opening/closing, register counts, customer service resolution, and provided direction and feedback to team members to meet performance goals.
Field Merchandiser
Premium Retail Services
Jun 2020 - Jun 2021 (1 year)
Served as a field representative completing merchandising tasks across stores, maintaining planograms, and supporting sales through in-store execution.
Sales Associate and Cashier
J & S Oil
Dec 2018 - Jan 2019 (1 month)
Operated cash register, handled transactions and customer service, stocked shelves and coolers, and maintained the coffee area during short-term seasonal employment.
Sales Associate
Goodwill Industries
Dec 2017 - Aug 2018 (8 months)
Processed sales and donations, handled cashier duties, priced and tagged items, and maintained a neat and organized sales floor to maximize retail presentation.
Housekeeping
MaineGeneral Medical Center
May 2017 - Dec 2017 (7 months)
Performed cleaning and sanitation of patient rooms, nurses' stations, and bathrooms, maintaining a safe and sanitary environment in clinical areas.
Shift Supervisor
Goodwill NNE
Aug 2013 - May 2017 (3 years 9 months)
Supervised shifts including opening/closing, register counts, staff direction, and issue reporting to maintain store performance and customer satisfaction.
Assistant Manager
Family Dollar
Jun 2010 - Aug 2013 (3 years 2 months)
Assisted in store management duties including opening/closing, register reconciliation, staff direction, and merchandising to ensure smooth daily operations.
Education
Degrees, certifications, and relevant coursework
Kennebec Valley Community College
Associate of Science, Business Administration
2016 - 2021
Completed an Associate's degree in Business Administration with coursework in marketing and management.
Waterville Senior High School
High School Diploma, General
2002 - 2007
Graduated with a high school diploma and general studies coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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