Kimberley Smith
@kimberleysmith
Customer Success Manager and Account Executive driving retention and revenue.
United StatesWhat I'm looking for
I am a client-focused Customer Success Manager and Account Executive with 5+ years of experience across financial services, telecom, and real estate. I specialize in managing high-value accounts, guiding customers through onboarding and adoption, and combining consultative sales with strategic client engagement.
Throughout my career I have managed $3M+ in client accounts with a 95% referral/return client rate, consistently exceeded quotas (up to 120% of targets), and improved customer satisfaction scores by 15%. I leverage CRMs including Salesforce, HubSpot, and Command to increase pipeline efficiency and drive upsell and retention.
I am excited to bring a track record of measurable results, strong negotiation and relationship-management skills, and a collaborative, customer-centric approach to a Customer Success or Account Executive role in tech.
Experience
Work history, roles, and key accomplishments
Real Estate Consultant
The Seluna Group
Jan 2021 - Present (4 years 8 months)
Managed $3M+ in client accounts and guided buyers, sellers, and investors through complex transactions, achieving a 95% referral/return client rate and consistently closing deals on schedule.
Sales Development Representative
Spectrum
Apr 2021 - Dec 2022 (1 year 8 months)
Ranked in the top 10% of sales reps by exceeding quotas (up to 120% of targets) and increased pipeline efficiency by 20% through Salesforce adoption while driving onboarding, renewals, and upsell opportunities.
BADelivered consultative financial solutions to high-value accounts, exceeding quarterly sales quotas (up to 120%) and improving customer satisfaction scores by 15% through proactive onboarding and issue resolution.
Education
Degrees, certifications, and relevant coursework
Cary High School
High School Diploma, General Secondary Education
2014 - 2018
Completed high school diploma at Cary High School with coursework and activities during 2014–2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Kimberley?
You can contact Kimberley and 90k+ other talented remote workers on Himalayas.
Message KimberleyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
