Matt Coleman
@mattcoleman
Customer Success and Account Executive with 14 years driving retention, expansion, and growth.
United StatesWhat I'm looking for
I’m a Customer Success and Account Executive professional with 14 years of experience driving client satisfaction and business growth. I’ve managed high-value SaaS accounts, focused on customer retention, expansion, and product adoption, and used CRM/CS tools to improve renewals and long-term outcomes.
At Cleo Integration Cloud and DocuSign, I owned 50+ mid-market accounts and helped push CSAT to 90%+. I’ve also led customer education and enablement that increased feature adoption by 35%, built renewal/expansion playbooks contributing $100M to $2B in annual contract renewals, and delivered strong results including 110% to quota and FY 2022 top rankings tied to NRR.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Cleo Integration Cloud
Jan 2022 - Jan 2024 (2 years)
Drove customer retention, expansion, and product adoption to improve customer success outcomes. Managed renewals and worked cross-functionally to support long-term account health and growth.
Managed commercial accounts to support retention, renewals, and expansion through data-driven account management. Partnered across functions to drive customer success and product adoption.
Owned commercial accounts focused on customer retention, renewals, and expansion efforts to support ongoing revenue growth. Leveraged CRM and customer success tools to improve account health and adoption.
Education
Degrees, certifications, and relevant coursework
Gonzaga University
Bachelor of Arts, Communication – Public Relations
Bachelor of Arts in Communication with a focus on Public Relations from Gonzaga University.
Availability
Location
United StatesAuthorized to work in
Job categories
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