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@dirkkok
Experienced operations leader with a focus on customer service excellence.
South AfricaI am an experienced operations leader and customer service professional with over 15 years of cross-industry experience, including logistics, hospitality, business operations, and team management. My expertise lies in driving performance, implementing effective systems, and leading teams through change. I am passionate about contributing long-term value while continuously developing my quality management and leadership skills.
Throughout my career, I have successfully managed various roles, from operating machinery in the manufacturing sector to leading teams in hospitality and customer support environments. My ability to improve operational processes and enhance team performance has been a hallmark of my career. I have a proven track record in conflict resolution, quality assurance, and compliance, ensuring that both customer satisfaction and operational efficiency are prioritized.
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Work history, roles, and key accomplishments
Markgraaf & Co
Jan 2024 - Oct 2025 (1 year 9 months)
Operated sand moulding machinery for railway welding parts. Performed routine maintenance and ensured equipment efficiency. Contributed to contract-based production cycles.
Penicuik Station Accommodation
Jan 2021 - Feb 2022 (1 year 1 month)
Managed venue bookings, supplier negotiation, and stock for long-term accommodation. Improved operational processes in fitment centre and auto workshop environments.
Roadmovers Motors
Jan 2020 - Dec 2020 (11 months)
Led teams of 4-12 staff across roles. Handled full IR/HR functions, compliance, safety files, and reporting.
AWD Motors
Jan 2018 - Dec 2019 (1 year 11 months)
Managed venue bookings, supplier negotiation, and stock for long-term accommodation. Improved operational processes in fitment centre and auto workshop environments.
BSA Staffing
Jan 2010 - Dec 2017 (7 years 11 months)
Provided technical support to global clients via call, email, and chat. Delivered call center reporting (AHT, SLA, agent metrics).
Mix Telematics
Jan 2009 - Dec 2009 (11 months)
Promoted to team leader; coached and mentored up to 13 agents. Managed real-time adherence, training plans, and performance evaluations.
Merchants
Jan 2006 - Dec 2008 (2 years 11 months)
Coached and mentored up to 13 agents. Managed real-time adherence, training plans, and performance evaluations.
Degrees, certifications, and relevant coursework
Diploma, Quality Management
2023 -
Currently pursuing a Diploma in Quality Management through Alison Online. This program focuses on developing expertise in quality assurance, process improvement, and leadership within operational contexts.
Matric, General Studies
1990 - 1994
Completed secondary education, achieving the Matric certificate. This foundational education provided a broad understanding across various subjects, preparing for further studies and professional life.
Software and tools used professionally
South AfricaYou can contact Dirk and 90k+ other talented remote workers on Himalayas.
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