DK
Open to opportunities

Dirk Kok

@dirkkok

Experienced operations leader with a focus on customer service excellence.

South Africa
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What I'm looking for

I am looking for a stable role that allows me to contribute long-term value while developing my quality management and leadership expertise.

I am an experienced operations leader and customer service professional with over 15 years of cross-industry experience, including logistics, hospitality, business operations, and team management. My expertise lies in driving performance, implementing effective systems, and leading teams through change. I am passionate about contributing long-term value while continuously developing my quality management and leadership skills.

Throughout my career, I have successfully managed various roles, from operating machinery in the manufacturing sector to leading teams in hospitality and customer support environments. My ability to improve operational processes and enhance team performance has been a hallmark of my career. I have a proven track record in conflict resolution, quality assurance, and compliance, ensuring that both customer satisfaction and operational efficiency are prioritized.

Experience

Work history, roles, and key accomplishments

MC

Operations & Maintenance Operator

Markgraaf & Co

Jan 2024 - Oct 2025 (1 year 9 months)

Operated sand moulding machinery for railway welding parts. Performed routine maintenance and ensured equipment efficiency. Contributed to contract-based production cycles.

PA

Hospitality Admin

Penicuik Station Accommodation

Jan 2021 - Feb 2022 (1 year 1 month)

Managed venue bookings, supplier negotiation, and stock for long-term accommodation. Improved operational processes in fitment centre and auto workshop environments.

AM

Workshop Manager

AWD Motors

Jan 2018 - Dec 2019 (1 year 11 months)

Managed venue bookings, supplier negotiation, and stock for long-term accommodation. Improved operational processes in fitment centre and auto workshop environments.

Education

Degrees, certifications, and relevant coursework

AO

Alison Online

Diploma, Quality Management

2023 -

Currently pursuing a Diploma in Quality Management through Alison Online. This program focuses on developing expertise in quality assurance, process improvement, and leadership within operational contexts.

HH

Hoogland Höerskool

Matric, General Studies

1990 - 1994

Completed secondary education, achieving the Matric certificate. This foundational education provided a broad understanding across various subjects, preparing for further studies and professional life.

Tech stack

Software and tools used professionally

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