Open to opportunities

Simone Malan

@simonemalan

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Dedicated sales admin and account management professional with 15+ years experience.

South Africa

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What I'm looking for

I am looking for a role that values versatility and collaboration and offers opportunities for growth.

I am a dedicated sales administration/coordination and account management professional with over 15 years of experience in the telecoms and telecoms manufacturing industries. My career has been built on the foundation of building trusting relationships with clients and understanding their needs to connect them with the right solutions. I am committed to lifelong learning and contributing to team success, which has been a driving force throughout my professional journey.

In my most recent role as General Manager at Coastal Communication Towers, I took accountability for sales and general operations, managing comprehensive administrative tasks and ensuring timely service delivery. My ability to coordinate with customers and assess technical requirements has significantly improved communication and customer satisfaction. I have also successfully managed financial operations, enhancing cash flow management through diligent account reconciliations and procurement oversight.

Throughout my career, I have demonstrated my skills in sales administration, customer service, and team collaboration. I thrive in environments where I can leverage my problem-solving abilities and attention to detail to support organizational goals. I am eager to bring my expertise to a new opportunity where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Freelancer

Current

Private

Mar 2024 - Present (1 year 3 months)

Provided bookkeeping, administrative, and various other services as a freelancer. Managed general administration, including account reconciliations, filing, and sales administration tasks.

Bookkeeping Account Reconciliation Sales Administration Event Coordination Office Management

General Manager

Coastal Communication Towers (Pty) Ltd

Apr 2019 - Present (6 years 2 months)

Managed sales and general operations, including securing supplier quotes, updating costing sheets, and verifying stock availability. Coordinated with customers on technical requirements and project progress, improving communication and satisfaction.

Sales Management Operations Management Procurement

Sales/Office Administrator

Amalima (Pty) Ltd

Sep 2012 - Present (12 years 9 months)

Oversaw sales and office administration, including obtaining supplier quotes, updating costing sheets, and managing stock. Handled general administration, procurement, scheduling, and debtors/creditors functions, ensuring efficient financial operations.

Sales Administration Office Management Financial Management Procurement

Account Manager/Support Co-ordinator

Mobifin (Pty) Ltd T/A Webcall

Jun 2011 - Present (14 years)

Managed customer accounts, drove revenue growth, and supported the support team by triaging calls and escalating issues. Analyzed customer accounts to identify cost-saving opportunities and migrated customer billing to ACCPAC, ensuring accuracy.

Account Management Customer Support Billing Management ACCPAC Troubleshooting

Sales Administrator

Vox Telecom (Pty) Ltd

May 2003 - Present (22 years 1 month)

Began as a receptionist, managing switchboard operations and administrative tasks, then promoted to Branch Administrator and later Sales Administrator. Streamlined administrative processes, managed account and billing queries, and developed a CRM training manual.

Sales Support Customer Service Administrative Support CRM