Open to opportunities

Simone Malan

@simonemalan

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SALES ADMINISTRATOR | CUSTOMER SUPPORT SPECIALIST | OPERATIONS COORDINATOR

South Africa

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What I'm looking for

I am looking for a role that values versatility and collaboration and offers opportunities for growth.

Versatile and detail-oriented customer service, sales administration, and account management professional. Proven ability to manage day-to-day operations while delivering a high standard of service and support. Passionate about improving processes, supporting teams, and helping businesses grow. Skilled at balancing strategic tasks and frontline communication to drive results and enhance the customer experience. Experienced in supporting C-level executives, coordinating cross-functional activities, and adapting quickly to new systems and industries.

15+ years of experience in customer support, sales admin, operations, and executive assistance across telecoms and manufacturing.
Built and maintained long-term client relationships through excellent service and account support.
Implemented process improvements that increased efficiency and reduced admin errors.
Supported executive teams with travel, diaries, and meeting coordination, enhancing productivity.
Known for reliability, multitasking, and thriving in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Freelancer

Current

Private

Mar 2024 - Present (1 year 5 months)

Provided bookkeeping, administrative, and various other services as a freelancer. Managed general administration, including account reconciliations, filing, and sales administration tasks.

Bookkeeping Account Reconciliation Sales Administration Event Coordination Office Management

General Manager

Coastal Communication Towers (Pty) Ltd

Apr 2019 - Present (6 years 4 months)

Managed sales and general operations, including securing supplier quotes, updating costing sheets, and verifying stock availability. Coordinated with customers on technical requirements and project progress, improving communication and satisfaction.

Sales Management Operations Management Procurement

Sales/Office Administrator

Amalima (Pty) Ltd

Sep 2012 - Present (12 years 11 months)

Oversaw sales and office administration, including obtaining supplier quotes, updating costing sheets, and managing stock. Handled general administration, procurement, scheduling, and debtors/creditors functions, ensuring efficient financial operations.

Sales Administration Office Management Financial Management Procurement

Account Manager/Support Co-ordinator

Mobifin (Pty) Ltd T/A Webcall

Jun 2011 - Present (14 years 2 months)

Managed customer accounts, drove revenue growth, and supported the support team by triaging calls and escalating issues. Analyzed customer accounts to identify cost-saving opportunities and migrated customer billing to ACCPAC, ensuring accuracy.

Account Management Customer Support Billing Management ACCPAC Troubleshooting

Sales Administrator

Vox Telecom (Pty) Ltd

May 2003 - Present (22 years 3 months)

Began as a receptionist, managing switchboard operations and administrative tasks, then promoted to Branch Administrator and later Sales Administrator. Streamlined administrative processes, managed account and billing queries, and developed a CRM training manual.

Sales Support Customer Service Administrative Support CRM