Open to opportunities

Shireen Carney

@shireencarney

Experienced operations and client-relations professional with 20+ years in estate, corporate billing, and customer service.

South Africa

Message

What I'm looking for

I seek a role where I can lead operations or client-facing teams, improve processes, ensure compliance and deliver excellent service in a collaborative, growth-focused environment.

I am an experienced operations and client-relations professional with over 20 years in corporate, retail, travel and estate management roles. I deliver accurate, deadline-driven administrative and billing support while maintaining high standards of confidentiality and customer satisfaction.

In my recent roles I manage estate operations including access control, contractor oversight, maintenance, resident relations and security SOPs, and I have run corporate billing and claims processes for retirement and risk funds, maintaining SLAs and resolving escalations.

I am skilled at designing process documentation, onboarding and training teams, creating operational efficiencies, and coordinating complex administrative workflows across multiple stakeholders. I consistently meet targets in high-pressure environments and improve departmental effectiveness.

I bring hands-on experience in retail and travel operations, market research and customer-facing roles, alongside diplomas in digital marketing, graphic design, photography and leadership. I am proactive, adaptable, and focused on delivering measurable value to organizations.

Experience

Work history, roles, and key accomplishments

Current

Estate Manager

Current

Sumatra Estate

Oct 2024 - Present (1 year)

Manage maintenance, security, access control and resident relations for a residential estate, overseeing contractors, billing, complaints resolution and estate communications to ensure operational efficiency.

Estate Access Control Contractor Management Billing Resident Relations

Current

Owner / Operator

Current

Online Thrift Store

Aug 2021 - Present (4 years 2 months)

Founded and operate an online thrift retail business handling product sourcing, marketing, photography, order fulfilment, client liaison and courier logistics to drive sales and customer satisfaction.

E Commerce Product Photography order fulfillment Marketing Inventory Management COURIER Ecommerce

Corporate Benefits Liaison

Envestpro

Jun 2017 - Dec 2021 (4 years 6 months)

Managed corporate billing, member data and claims processes for corporate benefits, improving SLA adherence and coordinating onboarding, training and process documentation for the Corporate Solutions department.

Billing Management Claims Processing Data Management Onboarding SLA Management Training

Administrative & Sales Executive

Capital Auto World

Feb 2017 - May 2017 (3 months)

Handled sales administration including lead follow-up, vehicle finance assistance, documentation checks, inspections and after-sales customer service to support dealership sales targets.

Sales Administration Lead Management Vehicle Inspection CRM

Market Research Agent

Ralna Research

Aug 2008 - Oct 2014 (6 years 2 months)

Conducted face-to-face and mystery shopping research for SAMRA projects, collecting consumer and retail data and ensuring accurate survey administration and reporting.

Market Research Mystery Shopping Reporting

Branch Specialist Manager

Automobile Association of South Africa

Dec 1996 - Oct 2014 (17 years 10 months)

Managed franchise branch operations, retail sales, travel bookings and staff training, overseeing cash controls, stock management and high-volume customer service across multiple branches.

retail management Cash Handling Stock Control Customer Service Staff Training Merchandising Invoicing

Education

Degrees, certifications, and relevant coursework

EMET Academy - Therapon University

Diploma (Theology), Theology

2019 - 2021

Three-year Theology restoration ministry program completed in 2021 with Grade 12 as highest prior formal schooling.

Excel with Business

Project Management Certificate, Project Management

Completed Project Management modules (Overview, Preparation, Planning, Performance, Closure) in March 2019.

Various providers (Bible School / IBT / Liberty Learning)

Multiple Certificates, Religious Studies / Compliance / Professional Development

2013 - 2019

Completed various Bible School master series and Liberty Learning University professional short courses including Emotional Intelligence, Customer Experience and FICA/AML awareness between 2013 and 2019.

Shaw Academy / CPD / Live Academy (various)

Multiple Diplomas and Certificates, Professional Development

2016 - 2018

Completed multiple diplomas and certificates including Sport Nutrition, Microsoft Excel, Professional Diploma in Leadership and Management, and Beauty qualifications between 2016 and 2018.

Open to Study

Certificates, Human Resources / Conflict Resolution

2017 - 2017

Completed Human Resources and Conflict Resolution & Negotiation certificates in May 2017.

Skillsology / South Africa International (CPD)

Accounting and Bookkeeping Certificate, Accounting and Bookkeeping

2017 - 2017

Completed Accounting and Bookkeeping certificate (advanced foundation) in April 2017.

CPD Certified (various)

Multiple CPD Diplomas, Digital Marketing / Design / Photography

2016 - 2016

Completed multiple CPD diplomas in March 2016 including Digital Marketing, Graphic Design, Photography and Wedding Photography with distinction in several.