Louwrens Goosen
@louwrensgoosen
Resilient leader in operations, sales, and customer success.
What I'm looking for
I am a resilient and empathetic leader committed to nurturing high-performance teams and creating impactful solutions. My strategic, results-driven approach has enabled me to successfully lead cross-functional teams across operations, sales, finance, analytics, and customer success. I believe that tenacity and determination can transform challenges into opportunities, and I am dedicated to uplifting my teams.
Throughout my career, I have harnessed the power of data to inform decisions, enhance customer satisfaction, and fuel scalable growth. My experience in dynamic SaaS and insurance environments has equipped me with the skills to streamline workflows, automate systems, and leverage CRM tools to empower service excellence. I am excited about the opportunity to bring my expertise to a new organization and contribute to its success.
Experience
Work history, roles, and key accomplishments
Operations Manager
Bi-me
Apr 2024 - Present (1 year 3 months)
Led sales strategy, optimized workflows, and implemented automation to exceed targets. Oversaw service teams, refined customer service protocols, and implemented strategies to enhance customer satisfaction and loyalty.
Operations and Analytics Support Analyst
Two Three Bird
Jun 2023 - Mar 2024 (9 months)
Provided customer success and claims expertise for the AU/NZ region. Supported operations and analytics, contributing to data-driven decision making.
Customer Success and Claims Expert
Two Three Bird
Jul 2022 - Jun 2023 (11 months)
Managed customer success and claims for the Australian and New Zealand regions. Ensured efficient resolution of customer inquiries and claims.
Freelance Research Collaborator
Thuma Mina/Acorn Education
Feb 2022 - Nov 2022 (9 months)
Collaborated on research projects and created educational content. Contributed to the development of learning materials.
Head of Commerce (EMS)
Apex High
May 2021 - Jun 2022 (1 year 1 month)
Head of the Commerce Subject Department for Economic and Management Sciences.
Head of Commerce and Business
Lilyfontein School
Jan 2020 - Apr 2021 (1 year 3 months)
Headed the Economic & Management Science Department
Education
Degrees, certifications, and relevant coursework
MANCOSA Faculty of Commerce
Bachelor of Commerce, Financial Management
2022 - 2024
Grade: 76%
Activities and societies: .
This programme focused on:
- Developing specialist financial and managerial skills in the financial sector.
- Financial concepts such as capital, cash budgets, analysis of financial statements, taxation, commercial law, etc.
- Concepts relevant to the evaluation of different factors in making informed decisions for continued financial growth
NW Univ. Potchefstroom
B.Ed Senior and FET-phase, Business Studies and Economics
2016 - 2019
This degree offered significant insights into:
- Mechanisms that govern our world.
- Practical applications of theoretical concepts, especially in the context of analysing local and global market dynamics through statistical methods.
- Strategic planning, organisational skills, and essential leadership qualities necessary for effective teamwork.
CIMA
Financial Leadership Program, Global Management Accounting
2025 -
This program builds in-demand skills across the foundational, operational, managerial and strategic levels. It advances from elemental business principles to the most advanced strategic topics to take on critical business issues impacting finance. Additionally, it supports the development of the highest levels of competency in finance, accounting, business and leadership skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
louwrensgoosen.comSocial media
Job categories
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