Louwrens Goosen

Led sales strategy, optimized workflows, and implemented automation to exceed targets. Oversaw service teams, refined customer service protocols, and implemented strategies to enhance customer satisfaction and loyalty.

Provided customer success and claims expertise for the AU/NZ region. Supported operations and analytics, contributing to data-driven decision making.

Managed customer success and claims for the Australian and New Zealand regions. Ensured efficient resolution of customer inquiries and claims.

Collaborated on research projects and created educational content. Contributed to the development of learning materials.

Head of the Commerce Subject Department for Economic and Management Sciences.

Headed the Economic & Management Science Department

Grade: 76%

Activities and societies: .

This programme focused on:
- Developing specialist financial and managerial skills in the financial sector.
- Financial concepts such as capital, cash budgets, analysis of financial statements, taxation, commercial law, etc.
- Concepts relevant to the evaluation of different factors in making informed decisions for continued financial growth

This degree offered significant insights into:
- Mechanisms that govern our world.
- Practical applications of theoretical concepts, especially in the context of analysing local and global market dynamics through statistical methods.
- Strategic planning, organisational skills, and essential leadership qualities necessary for effective teamwork.

This program builds in-demand skills across the foundational, operational, managerial and strategic levels. It advances from elemental business principles to the most advanced strategic topics to take on critical business issues impacting finance. Additionally, it supports the development of the highest levels of competency in finance, accounting, business and leadership skills.