Open to opportunities

Mpho Innocentia Kanono

@mphoinnocentiakanono

Message

Personable service advisor with strong communication and problem-solving skills.

South Africa

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a dedicated service advisor with a strong background in customer service and automotive systems. My experience spans several roles, including customer relations and operations management, where I have consistently demonstrated my ability to provide exceptional service and support to clients. I pride myself on my strong communication skills and my genuine interest in helping customers navigate their automotive needs.

Throughout my career, I have successfully managed service appointments, provided accurate cost estimates, and educated customers on the importance of regular maintenance. My organizational abilities and attention to detail have allowed me to maintain accurate records and ensure a positive experience for every client. I am committed to continuous learning and staying updated with industry changes to enhance my skills and knowledge.

Experience

Work history, roles, and key accomplishments

Service Advisor

Cartime Benoni

Dec 2023 - Jul 2024 (7 months)

Provided excellent customer service, demonstrating strong communication and problem-solving skills. Scheduled service appointments and advised customers on automotive maintenance and repair services.

Customer Service Service Repair Scheduling Problem Solving Record keeping Cost Estimation Customer Satisfaction Workflow Management Communication

Operations Manager

Sebotime Fuels (Pty) Ltd.

Aug 2022 - Aug 2023 (1 year)

Managed and coordinated multiple projects while ensuring timely completion and high-quality deliverables. Provided efficient and courteous service to customers in a fast-paced environment.

Operations Management Project Coordination Customer Service Problem Solving Teamwork Workflow Management Quality Control Communication

Property Manager

Lucellum Investment

Jan 2022 - Jul 2023 (1 year 6 months)

Managed daily operations, including maintenance, security, and tenant relations. Processed reconciliations of rental fees, levies, and rates, and prepared lease agreements.

Property Management Tenant Relations Lease Agreements Operations Management Documentation Problem Solving Communication Data Entry Quality Control

Customer Relations Coordinator

Mbt Petroleum (Pty) Ltd

Jan 2018 - Dec 2021 (3 years 11 months)

Managed inbound calls, addressed inquiries, and resolved service-related issues for customers. Coached and provided feedback to staff to improve performance and achieve company objectives.

Customer Relations Call Center Operations Problem Solving Quality Assurance Data Entry Communication Team Leadership Customer Satisfaction

Customer Service Team Leader

Jaguar Land Rover South Africa

Jan 2011 - Dec 2018 (7 years 11 months)

Developed and implemented customer service policies and procedures to ensure consistent, quality service. Monitored call center metrics and handled escalated calls professionally.

Customer Service Team Leadership Policy Development Quality Assurance Communication Problem Solving Performance Monitoring Training

Receptionist & Personal Assistant

Beauty Salon Sweet-Face Thai Massage

Jan 2010 - Dec 2011 (1 year 11 months)

Greeted visitors warmly and handled cash and credit card payments with accuracy. Assisted with administrative tasks and maintained accurate records of all incoming calls and visitors.

Receptionist Duties Personal assistance Administrative Support Customer Service Record keeping Communication Data Entry Problem Solving

Education

Degrees, certifications, and relevant coursework

Hospitality and Commercial College

Diploma, Business Management

Grade: 7 Distinctions

Graduated with a Business Management Diploma in January 2007, achieving 7 Distinctions. This program provided a strong foundation in business principles and practices.

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Short Course, Affiliate Marketing

Completed a short course in Affiliate Marketing in May 2022, gaining insights into digital marketing strategies. This enhanced understanding of online business models.

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Short Course, Project Management

Undertook an Introduction to Project Management course in May 2022, learning fundamental project planning and execution skills. This provided a basis for managing diverse projects.

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Short Course, Business Analysis

Completed an Introduction to Business Analysis course in May 2022, focusing on techniques for analyzing business needs and solutions. This improved skills in identifying and addressing organizational challenges.

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Short Course, Productivity Framework

Participated in a Productivity Framework Course in June 2022, gaining strategies to enhance efficiency and output. This course provided practical tools for improving workflow.

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Short Course, Lean Management

Completed a Lean Management course in June 2022, focusing on principles of waste reduction and process optimization. This enhanced understanding of efficient operational practices.