KB

Open to opportunities

Kijah Blocker

@kijahblocker

I support customers and teams through accurate data management, CRM work, and conflict resolution.

What I'm looking for

I'm seeking a challenging and rewarding role where I can use my customer service, administrative support, data-entry, and CRM experience to contribute to the organization's success.

At GROWWTH, I support internal teams and visitors by directing calls, maintaining filing systems, preparing correspondence, and managing confidential records with a 99% data-entry accuracy rate.

I've also supported customers at Emerge, Penzeys Spices, Barnes & Noble, European Wax Center, and SITEL Solutions. My work includes Salesforce data integrity, customer documentation, order and refund processing, asset retrieval, sales support, inventory tracking, team training, and resolving customer concerns across phone, email, chat, and in-person environments.

Experience

Work history, roles, and key accomplishments

GR

Current

Administrative Assistant

Current

Growwth

Jun 2025 - Present (1 year 2 months)

Answer and direct phone calls, greet visitors, maintain filing systems, and perform accurate data entry with a 99% accuracy rate.

Customer Service Data Entry Google Sheets Database Management CRM Attention To Detail Time Management

EM

Customer Success Representative

Emerge

Mar 2025 - May 2025 (2 months)

Delivered high-level customer service, maintained CRM data integrity, and educated customers on product features to improve satisfaction.

Customer Service CRM Salesforce Data Integrity Conflict Resolution

PS

Keyholder

Penzeys Spices

Aug 2021 - Nov 2024 (3 years 3 months)

Managed store operations, supervised staff, and ensured exceptional customer service and sales performance.

Store Operations Team Leadership Customer Service Inventory Management Loss Prevention Merchandising

PS

Sales Associate

Penzeys Spices

Mar 2017 - Aug 2021 (4 years 5 months)

Provided customer service, drove sales, and maintained store operations.

Customer Service Sales Point of Sale Inventory Management Merchandising

BN

Bookseller

Barnes & Noble

Apr 2019 - May 2021 (2 years 1 month)

Provided customer service, maintained store displays, processed transactions, and participated in events.

Customer Service Cash Handling Merchandising Product Knowledge

EC

Guest Service Associate

European Wax Center

Aug 2018 - Oct 2018 (2 months)

Managed guest flow, reservations, and educated guests on products and promotions.

Customer Service Reservation Management Product Education Sales

SS

Customer Service Associate

Sitel Solutions

Sep 2016 - Jan 2017 (4 months)

Responded to customer inquiries and resolved issues via phone, email, and chat.

Customer Service CRM Problem Solving

RI

Material Handler

Randstad / Brother Industries

Oct 2015 - Jan 2016 (3 months)

Maintained refurbishment spreadsheets and refurbished machines.

Data Entry Spreadsheets Inventory Management

Education

Degrees, certifications, and relevant coursework

KS

Kingsbury High School

High School Diploma, General Studies

Grade: 3.2 GPA

Graduated with a 3.2 GPA.

Tech stack

Software and tools used professionally

Salesforce

Google Sheets

Microsoft Excel

SQL

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