Sheree Bailey
@shereebailey
Customer service and operations support delivering compliant airport and account support.
ZimbabweWhat I'm looking for
I’ve supported passengers and operational teams through check-in, boarding, gate management, and security checking at GCG Ground Services at NMIAAirport (2019–2024). I coordinated with flight operations to support on-time departures and handled passenger inquiries under high-pressure conditions.
Before that, at Sutherland Global Services (2018–2019), I managed customer accounts through inbound and outbound communication, handled complaints and account updates, and entered and tracked sensitive data with accuracy.
I also provided administrative support as a Manager’s Assistant and Secretary (2016–2018, plus 2014–2016), supporting correspondence, scheduling, filing, inventory basics, and sales inquiries, along with filing assistant work at Jamaica Urban Transit Company (2012–2014).
Experience
Work history, roles, and key accomplishments
Airport Customer Service Agent
GCG Ground Services
Jan 2019 - Jan 2024 (5 years)
Assisted passengers with check-in, boarding, and gate procedures while ensuring compliance with airline standards. Conducted security checks and coordinated with flight operations teams.
Account Management Specialist
Sutherland Global Services
Jan 2018 - Jan 2019 (1 year)
Supported customer accounts through inbound and outbound communication, handled client inquiries and complaints, and managed sensitive data with accuracy.
Manager's Assistant
Technet Computers
Jan 2016 - Jan 2018 (2 years)
Provided administrative support to the manager, including correspondence, scheduling, and filing. Assisted with inventory management and basic IT-related tasks.
Secretary and Sales Clerk
Shawn's Auto
Jan 2014 - Jan 2016 (2 years)
Maintained office records, correspondence, and filing systems. Assisted customers with product inquiries and sales processing.
Filing Assistant
Jamaica Urban Transit Company
Jan 2012 - Jan 2014 (2 years)
Maintained accurate filing systems for employee and operational records. Assisted administrative teams with document preparation and data entry.
Education
Degrees, certifications, and relevant coursework
Tarrant High School
High School Diploma, General Education
2005 - 2010
Completed high school education with subjects including Information Technology, Office Administration, and English.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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