Open to opportunities

Kiallie Dunlap

@kialliedunlap

Message

Customer service professional with strong administrative skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with extensive administrative experience, adept at multitasking in high-volume environments. My ability to engage and connect with clients from diverse backgrounds has been a cornerstone of my career. I thrive in collaborative settings, building strong relationships with coworkers while also excelling in independent tasks.

In my recent role as a Mail Ballot Representative at the County Clerk Elections Division, I honed my data entry skills by accurately logging voter registration details and managing a high volume of mail ballot applications. My commitment to providing clear and helpful information to voters ensured a smooth mail ballot distribution process. Previously, as a Customer Service Representative at Dovenmuehle Mortgage, I handled over 75 calls per day, achieving a 98% success rate in weekly call reviews, showcasing my dedication to exceptional customer service.

Throughout my career, I have consistently demonstrated my ability to improve workflow efficiency and maintain high standards of quality. My experience in various roles, from Human Resources at UPS to Production Assistant at Bright Endeavors, has equipped me with a diverse skill set that I bring to every position. I am passionate about contributing to team success and delivering outstanding service to clients.

Experience

Work history, roles, and key accomplishments

Mail Ballot Representative

County Clerk Elections Division

Jan 2024 - Present (1 year 5 months)

Performed data entry by accurately logging in voters' registration details for mail ballot applications. Answered incoming calls to provide clear and helpful information to voters regarding the mail ballot process.

Data Entry Customer Service Research Documentation

Customer Service Representative I

Dovenmuehle Mortgage

Jan 2022 - Present (3 years 5 months)

Handled 75+ calls per day, assisting customers with mortgage-related inquiries and troubleshooting issues. Delivered exceptional customer service by actively listening, diagnosing, and resolving technical issues related to mortgage products.

Customer Service Troubleshooting Documentation Communication Product Knowledge

Human Resources

UPS

Jan 2020 - Present (5 years 5 months)

Coordinated interviews and managed background check data for prospective Personal Delivery Drivers, entering information into HR databases. Assisted with testing vehicle performance to determine the suitability of candidates for delivery positions.

Interview Coordination Background Checks Documentation

Production Assistant

Bright Endeavors

Jan 2019 - Present (6 years 5 months)

Produced and packaged candles with the utmost attention to detail, maintaining a commitment to quality standards. Ensured production was safe at all times, cleaning up spills promptly and correctly, and reporting accidents.

Production Packaging Quality Control Training

Team Member

Olive Mediterranean Grill

Jan 2017 - Present (8 years 5 months)

Communicated with customers regarding orders, comments/complaints, accepted payment and made change. Requested and recorded customer orders, and computed bills using cash registers.

Order Taking

Cashier

Portillo’s Hot Dogs

Jan 2016 - Present (9 years 5 months)

Demonstrated customer service by greeting customers, providing description of menu items, and answering all general questions. Entered order details into company details and received and processed payments by cash and card.

Customer Service Payment Processing Workflow Management