Open to opportunities

Trish Thiesfeld

@trishthiesfeld

Administrative and customer service professional with 9+ years managing scheduling, data accuracy, and customer relations.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced team where I can own scheduling and administrative workflows, ensure data accuracy, and deliver excellent customer service—using Excel/ERP reporting and supporting smooth internal communication and training.

I’m an administrative and customer service professional with 9+ years working in fast-paced teams, managing scheduling, data accuracy, customer relations, and internal communications. I’m known for organization, clear communication, and delivering high-quality service while balancing multiple priorities.

I’ve been recognized as “2022 Agent of the Year - Inbound Sales,” rated a perfect 10 on all surveys. I assist with creating new reservations and supporting existing bookings while maintaining a friendly, cheerful attitude and de-escalating customers when needed.

In office and operational roles, I support daily execution by managing multi-line phone systems and front-desk traffic, coordinating logistics for internal events, and placing supply orders while keeping track of inventory and running reports. I also process time tracking data for 100+ employees across multiple projects, ensuring accuracy for internal teams.

I bring strong technical and analytical habits, including using ERP software for purchase orders, working with Microsoft Excel (including Pivot Tables), and using reporting and data entry workflows to keep information reliable. I’m excited to bring my customer-first mindset, problem solving, and adaptability to a team that values smooth operations and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Blazer Modular Construction

Oct 2023 - Present (2 years 6 months)

Manage office scheduling and support daily operations with a focus on data accuracy, customer relations, and clear internal communication. Handle purchase orders in ERP, run inventory and reporting, coordinate internal logistics, and process time tracking for 100+ employees.

Scheduling Customer Relations Order Processing ERP Systems Reporting Time Tracking Employee Communications Microsoft Office

Sales Specialist

Lifetouch Church Directories

May 2016 - May 2018 (2 years)

Set up and operate portrait studios for church directories, capture portraits, and coordinate sales of portrait products. Use data entry and reporting tools to support directory work, including Excel pivot tables, while handling customer needs and conflict resolution.

Portrait Work Photo Studio Setup Directories Customer Service Sales Data Entry Excel Pivot Tables Reporting Conflict Resolution Multitasking

Inbound Sales Agent

Royal Caribbean Group

Jan 2010 - Jan 2011 (1 year)

Assist guests by creating and updating cruise reservations while providing responsive service and resolving inquiries. Earned 2022 Agent of the Year by scoring a perfect 10 on inbound sales surveys.

Inbound Sales Customer Service Guest Inquiry Resolution Communication Multitasking Service Recovery

Education

Degrees, certifications, and relevant coursework

Art Institute of Portland

Bachelor of Fine Arts, Photography & Graphic Design

2011 - 2015

Activities and societies: Dean’s Honor List. Additional relevant courses: Business, marketing, fine arts, videography, advertising.

Earned a Bachelor of Fine Arts with a focus in Photography & Graphic Design from 2011 to 2015. Named to the Dean's Honor List and completed coursework including business, marketing, fine arts, videography, and advertising.

Lane Community College

English Literature

2010 - 2011

Studied English Literature at Lane Community College as part of a transfer program from 2010 to 2011.

Elmira High School

High School Diploma

2006 - 2010

Activities and societies: Journalism (school newspaper reporter). Perfect Attendance (Grade 6 through Graduation).

Earned a High School Diploma from Elmira High School between 2006 and 2010. Took journalism coursework, including serving as a reporter for the school newspaper.