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@danieliathompson
Dedicated Customer Service Representative with strong data entry skills.
I am a personable and dedicated Customer Service Representative with a strong background in customer relations and data entry. My experience has equipped me with the skills to build rapport with clients and ensure their satisfaction. I pride myself on being a dependable team player with a positive, can-do attitude, making me a valuable asset in any role I undertake.
In my recent role as a Data Entry/Account Administrative Representative at Mackinac Outfitters, I performed various administrative tasks, entered data into the company database, and validated the accuracy of valuable information. My ability to analyze data and generate reports has contributed to the efficiency of the organization. Additionally, my experience as a Customer Service Representative at Posh & Polish Variety allowed me to assist staff in resolving complex customer issues and implementing effective solutions.
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Work history, roles, and key accomplishments
Posh& PolishVariety
Jan 2023 - Present (2 years 10 months)
Assisted staff with resolving complex customer issues and implementing targeted solutions. Documented customer correspondence in CRM to track requests, problems and solutions. Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
Mackinac Outfitters
May 2023 - Aug 2023 (3 months)
Performed administrative tasks and assisted in executing business solutions. Successfully entered data into company database and validated the accuracy of valuable company information. Used and analyzed data from automated information aggregators to update the database.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Obtained a High School Diploma from Keys Gate Charter High School. This foundational education provided a broad understanding across various subjects, preparing for further academic or professional pursuits.
Software and tools used professionally
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