At Connexus Resource Group, I handle inbound and outbound customer calls and provide solution-oriented support through live chat and email.
I assess concerns, build rapport, offer practical solutions, and escalate priority issues when appropriate. I document customer interactions accurately while handling sensitive and confidential information.
My background also includes customer-facing sales and food service at Sodexo, where I processed transactions, trained new staff, and supported professional guest experiences. At Kimberly-Clark, I maintained accurate material tracking and followed established procedures in a fast-paced production environment.
I'm experienced with Salesforce, Zendesk, Five9, Cisco Finesse, Citrix, and Microsoft Office, with knowledge of HIPAA, PII, PCI, medical billing, claims, and insurance terminology.
