Destiny User

I am a customer-focused call center professional with six years of customer service and support experience, including four years remote work and four years in call center or office environments.

I consistently meet performance metrics—call quality, average handle time, customer satisfaction—and achieve sales targets through upselling and cross-selling while resolving complex claims and eligibility questions.

I am technically savvy with experience using CRM systems, Outlook, Word, Excel, multiple browsers, dual monitors, ticketing systems, and knowledge bases; I adapt quickly to system updates and changing procedures.

I bring strong verbal communication, active listening, time management, and problem-resolution skills, and I maintain composure in challenging situations while fostering positive relationships with customers and colleagues.