Open to opportunities

Alexis Segers

@alexissegers

Message

Motivated customer service professional seeking to leverage my skills.

United States

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

As a dedicated customer service professional, I thrive in dynamic environments where I can utilize my communication and problem-solving skills to enhance customer satisfaction. Currently, I am a Customer Service Representative at Cognizant, where I manage customer inquiries and ensure timely resolutions for various stakeholders, including restaurants and healthcare facilities.

My experience spans multiple roles, including Transfer Support Agent positions at Ciox Health and Remx, where I honed my ability to collaborate with technical teams and maintain compliance with regulations. I take pride in my attention to detail and my commitment to providing exceptional service, which has been recognized through awards such as the TownHall Award for Outstanding Performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Cognizant (Sysco Account)

Mar 2024 - Present (1 year 4 months)

Responded to inbound calls and emails from Sysco customers, providing prompt support for order inquiries, product availability, delivery issues, and billing questions. Used multiple systems (CRM, order tracking, and Sysco platforms) to manage and resolve customer requests.

CRM Customer Service Communication Problem Solving Data Entry Conflict Resolution Microsoft Office Teamwork

Transfer Support Agent

Ciox Health

Dec 2022 - Present (2 years 7 months)

Communicated with healthcare providers and administrators to support EMR transfer needs, ensuring HIPAA compliance and providing EMR system guidance. Collaborated with technical teams and stakeholders for smooth project coordination.

EMR HIPAA)Technical Support Project Coordination Training Reporting Communication Problem Solving Healthcare IT

Transfer Support Agent

Remx

May 2022 - Present (3 years 2 months)

Collected and verified necessary documentation for the transfer process, ensuring customers provided accurate information to facilitate a smooth transfer. Addressed and resolved customer issues or concerns during the transfer process.

Documentation Customer Service Problem Solving Record keeping Communication Attention To Detail Conflict Resolution Microsoft Office

Food Service Assistant

Cherry Hospital

Dec 2019 - Present (5 years 7 months)

Greeted and assisted customers with menu selections and took food orders accurately and efficiently. Assisted in food preparation and maintained cleanliness and sanitation in dining, kitchen, and prep areas.