Jakia Oxendine
@jakiaoxendine
Dedicated customer service professional with strong foodservice and manufacturing experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with experience across call centers, foodservice, manufacturing, and hospitality. I consistently resolve customer issues, manage accounts, and provide live-chat and phone support while maintaining high standards of quality and safety.
My background includes frontline roles such as customer service representative, cashier/cook, machine operator, housekeeper, and team leader, where I trained in GMPs, performed quality checks, and supervised production tasks. I bring proven skills in troubleshooting applications, reservations, order collection, and guest services.
I am reliable, safety-minded, and customer-focused, with multi-year experience supporting customers and operations. I seek roles where I can continue improving service delivery, operational reliability, and team performance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
The Connection Inc.
Dec 2021 - Present (3 years 9 months)
Answer incoming calls and deliver high-quality customer service, resolving inquiries and providing account assistance to improve customer satisfaction.
Customer Service Representative
Qualfon
Aug 2021 - Dec 2022 (1 year 4 months)
Managed customer accounts, handled reservations and live chat support, conducted surveys, and resolved issues to maintain service quality and accuracy.
Machine Operator
Franklin Bakery
Mar 2020 - Aug 2021 (1 year 5 months)
Operated and monitored production machinery on the bakery assembly line, performed quality checks, and ensured proper packaging and GMP compliance.
Housekeeper
Eagles Pointe
Oct 2019 - Feb 2021 (1 year 4 months)
Performed thorough cleaning and disinfection of rooms, restrooms, hallways, and common areas to maintain hygiene and facility standards.
Team Leader
Case Farms Chicken
Jan 2019 - Oct 2019 (9 months)
Led packing operations including weighing, labeling, and stacking product boxes, ensuring accuracy and workflow efficiency on the line.
ARCashier/Cook
Arby's
Apr 2017 - Nov 2017 (7 months)
Prepared sandwiches and handled customer orders and payments, maintaining food service quality and customer satisfaction during shifts.
MCCrew Cashier
McDonald's
Mar 2016 - Aug 2016 (5 months)
Took customer orders, operated the register, and maintained cleanliness and service standards throughout shifts.
Education
Degrees, certifications, and relevant coursework
RCRobeson Community College
High School Diploma, Cosmetology
2015 - 2017
Completed a high school diploma in Cosmetology at Robeson Community College between August 2015 and August 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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