Na’sheaMikiyah User

I am a dependable customer service professional with several years supporting customers via phone, virtual platforms, and in-person environments. I consistently manage high call volumes while maintaining quality, compliance, and accurate documentation.

I excel at multitasking across multiple software systems, delivering clear step-by-step explanations, and resolving issues efficiently with empathy and professionalism. I adapt quickly to system updates, script changes, and new procedures.

My strengths include time management, self-discipline for independent work, conflict resolution, and confidentiality in handling sensitive customer information. I have a track record of meeting productivity and quality standards with minimal supervision.

I am well-suited for remote-ready roles that require consistency, accountability, and strong written and verbal communication skills, and I bring a fast-learning attitude toward new systems and technologies.