Daisha Deweaver
@daishadeweaver
I resolve high-volume customer issues across phone, chat, email, and technical support.
United StatesWhat I'm looking for
I'm currently supporting health insurance members at Conduent, managing high-volume inbound calls, chats, and emails related to benefits, enrollment, eligibility, and claims.
I document interactions accurately, update customer records, assist with claims processing and auditing, and follow HIPAA requirements to protect member privacy.
At Charter, I provided phone and live-chat support for video services, resolved billing and service concerns, scheduled consultations, and troubleshot technical interruptions. I also managed customer accounts and recommended service improvements.
Across TeleTech and McDonald's, I've built a strong customer service foundation in fast-paced environments, including account support, customer surveys, team training, cash handling, and resolving concerns professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conduent
Jun 2025 - Present (1 year 4 months)
Managed high-volume inbound calls, chats, and emails regarding benefits, enrollment, eligibility, and claims. Provided detailed information on health insurance plans and resolved complex customer inquiries efficiently.
Customer Service Video Repair
Charter
Oct 2020 - Feb 2024 (3 years 4 months)
Delivered over-the-phone and live chat support for video services, ensuring customer issues were resolved promptly. Scheduled appointments and coordinated service consultations to enhance customer experience.
Customer Service Representative
TeleTech
Jun 2018 - Sep 2020 (2 years 3 months)
Managed customer accounts and responded to inquiries via telephone with professionalism. Conducted customer service surveys to gather feedback and improve service quality.
Cashier/Crew Leader
McDonald's
Apr 2014 - Sep 2015 (1 year 5 months)
Delivered excellent customer service by ensuring order accuracy and customer satisfaction in a fast-paced environment. Led and trained new team members to maintain high service standards and teamwork.
Education
Degrees, certifications, and relevant coursework
Purdue Global
College, Information Technology
2026 -
Pursuing an Information Technology program at Purdue Global, expected to continue beyond the current date.
Ohio Euclid High School
Diploma, General Studies
2013 - 2016
Completed General Studies diploma at Ohio Euclid High School from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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