DariOn Watson
@darionwatson
I am a customer service professional with 6+ years in operations and manufacturing.
United StatesWhat I'm looking for
I am a motivated and dependable customer service and operations professional with over six years of hands-on experience across customer-facing roles, manufacturing, and fulfillment environments. I consistently deliver dependable support under pressure while maintaining strong communication and time-management skills.
My background includes direct customer support, technical assistance, and detailed documentation for organizations ranging from financial services to fulfillment centers. I have experience using CRM systems, Microsoft Office, and barcode-driven workflows to ensure accuracy and timely resolution.
In manufacturing and warehouse roles I operated and maintained machinery, followed safety procedures, and handled inventory intake, packing, and shipment tasks. I have trained team members, monitored quality standards, and contributed to efficient, safe operations.
I seek roles where I can apply my operational know-how and customer-focused approach to improve processes and support teams. I bring commitment to quality, strong documentation habits, and a practical, team-oriented work ethic.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Connexus Resource Group
Sep 2024 - Present (11 months)
Assist customers with inquiries, technical support, and service-related questions across multiple platforms while maintaining accurate documentation and high satisfaction.
Housekeeping
Marriott Suites
Jul 2023 - Sep 2024 (1 year 2 months)
Maintained cleanliness of guest rooms and public spaces, fulfilled guest requests, and upheld professional appearance and accessibility standards to support guest satisfaction.
Picker/Packer
Amazon Fulfillment Center
Jan 2023 - Dec 2023 (11 months)
Managed inventory intake and packing for shipment using barcode scanners and screen-based task instructions to ensure accurate and timely order fulfillment.
Customer Service Representative
USAA Bank
Jun 2022 - Nov 2022 (5 months)
Assisted clients with account services, online tools, and product inquiries, opened and closed accounts, and maintained detailed documentation to ensure smooth customer experiences.
Machine Operator / Material Handler
Textron
Feb 2021 - Apr 2021 (2 months)
Operated and maintained manufacturing equipment, moved materials per SOPs, and trained team members to maintain efficient and safe machinery operations.
Customer Service Agent
Teleperformance
Apr 2019 - Dec 2019 (8 months)
Provided prescription delivery support and benefit information, assisted clients and healthcare providers, and maintained precise documentation for all interactions.
Machine Operator / Packer
Kimberly-Clark
Jun 2017 - Jan 2019 (1 year 7 months)
Operated packing machines, labeled finished goods, and sorted and repacked damaged items to meet quality standards while monitoring safety protocols.
Education
Degrees, certifications, and relevant coursework
Tiers Free Academy
High School Diploma, General Studies
High School Diploma awarded July 2017 from Tiers Free Academy in Waynesboro, GA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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