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I am a dedicated and customer-focused professional with a proven background in customer service, administration, and management. Known for my excellent interpersonal and problem-solving skills, I bring a proactive approach to resolving issues and exceeding customer expectations. My experience as a Customer Service Advisor at Capita has equipped me with the ability to handle high volumes of inbound calls with professionalism and empathy, ensuring data accuracy and privacy compliance across all interactions.

As a Store Manager at Shake-House, I oversaw day-to-day operations, team scheduling, and customer satisfaction. I trained and led my team to meet sales goals while maintaining high hygiene standards. My ability to resolve customer complaints calmly and effectively has contributed to repeat business and strengthened my skills in leadership, multitasking, and hospitality. I am highly adaptable and organized, with a strong passion for delivering service excellence.