Open to opportunities

kranthi siddu

@kranthisiddu

Message

Dedicated customer service professional with extensive e-Commerce experience.

United Kingdom

Message

What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

I am a dedicated and customer-focused professional with extensive experience in managing customer queries and ensuring exceptional service delivery in an e-Commerce environment. My proven track record in building sustainable relationships of trust with customers has allowed me to efficiently manage orders and returns while implementing innovative solutions. I possess excellent organizational, written, communication, and problem-solving skills, all with a strong attention to detail.

In my recent role as a Customer Service Advisor at Ignite, I handled customer queries via phone and e-Commerce channels, providing prompt and accurate responses. I built and maintained sustainable relationships with customers through open communication and utilized in-house systems to check stock availability and place orders as required. My experience also includes working collaboratively with team members to develop and implement new systems for improved service delivery, ensuring customer satisfaction at every touchpoint.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor / Administrator

Current

Ignite

Feb 2024 - Dec 2024 (10 months)

Managed customer queries via phone and e-Commerce channels, ensuring prompt and accurate responses. Built sustainable relationships with customers and processed returns, refunds, and exchanges efficiently. Collaborated with team members to improve service delivery and coordinated with suppliers for order fulfillment.

Customer Service Order Management Communication Problem Solving Team Collaboration Live Chat Support

Administrator / Warehouse Operative

Capita

Mar 2023 - Jan 2024 (10 months)

Provided high-quality customer service by addressing complaints and queries via phone and email. Processed orders and returns while maintaining accurate records. Assisted in managing live chat support and collaborated with team members for service improvement.

Customer Service Order Processing Live Chat Support Communication Problem Solving Team Collaboration Records Management

Customer Service Administrator

Jiva Infotech Solutions

Jan 2021 - Jan 2022 (1 year)

Managed administrative tasks including correspondence and calendar management. Organized office systems for efficient workflow and prepared documents and reports ensuring accuracy. Assisted in event coordination and maintained office supplies inventory.

Administration Communication Office Management Calendar Management Event Coordination Data Management Problem Solving Customer Service

Admin / Customer Support

Skybooker

Jan 2020 - Feb 2021 (1 year 1 month)

Managed executive calendars and coordinated meetings, ensuring timely responses to correspondence. Maintained office files and prepared documents using MS Office Suite. Supported HR functions and monitored office supplies inventory.

Calendar Management Coordination Communication Office Management HR Customer Service Microsoft Office Suite Inventory Management

Administrator

Network Bug

Sep 2018 - Sep 2019 (1 year)

Demonstrated strong organizational and multitasking skills in a fast-paced environment. Handled confidential information with discretion and maintained high-quality work standards. Proficient in Microsoft Office Suite and office management software.