Laura Fox

Responsible for stocking shelves, unloading deliveries, and maintaining cleanliness of the till area and shop floor. Operated the bailer machine and managed general day-to-day shop floor operations, including till work and direct customer interaction.

Managed customer complaints via calls, emails, and letters, ensuring timely resolution and customer satisfaction. Handled payment protection insurance letters, processed refunds, and maintained sensitive customer data spreadsheets.

Conducted cold calls to prospective clients to schedule appointments for consultants. Advised customers on various products for home and asset protection, ensuring consultants were well-informed before client visits.

Managed customer phone calls regarding gym membership cancellations and handled administrative tasks such as updating payment details and creating payment holidays. Dealt with customer complaints professionally and responded to various customer letters.

Grade: Level 2

Achieved a Level 2 NVQ in Customer Service, demonstrating proficiency in customer relations and service management. Developed skills in handling customer inquiries, resolving complaints, and maintaining customer satisfaction.

Grade: Level 2

Completed a Level 2 NVQ in Business & Administrator, focusing on administrative tasks and business operations. Gained practical experience in office procedures, data management, and organizational support.