Rebecca Rawooteea

Provided comprehensive support for customer service operations, including planning and administration. Managed all telephone and email communications, processed service incidents, and assisted with scheduling field service engineers.

Delivered high standards of customer service, managing a high volume of inbound calls (50-80 daily). Placed orders, booked repairs, tracked deliveries, handled live chat, and resolved complaints.

Delivered high standards of customer service, managing a high volume of inbound calls (150-250 daily). Supported cases by providing necessary information and accurately completing medical questionnaires and data entry.

Provided customer service support to Npower clients. Assisted with various inquiries and ensured customer satisfaction.

Delivered exceptional customer service as a brand ambassador, managing reception for two sites. Handled a busy telephone switchboard with high volumes of inbound calls and managed all front-line inquiries.

Completed a dedicated Customer Service Course. This training focused on enhancing communication and problem-solving skills to deliver high-quality customer interactions.

Achieved a Level 1 Diploma in Digital Contact Centre Operations. The program covered essential skills and best practices for managing customer inquiries in a digital contact center environment.

Obtained an NVQ in Business Administration. This qualification demonstrates proficiency in various administrative tasks, including office procedures and data management.

Grade: 6 G.C.S.E.'s Grade B-C, RSA 1-3 Distinction & Pass

Attended Sandhurst Secondary School, completing secondary education. Achieved 6 G.C.S.E.'s with grades B-C and RSA qualifications (levels 1-3) with Distinction and Pass, demonstrating strong foundational academic and administrative skills.