Open to opportunities

Ogunyolemi Oluwaseun

@ogunyolemioluwaseun

Message

Dynamic Customer Service Administrator with a proven track record.

United Kingdom

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dynamic and results-driven Customer Service Administrator with a proven track record in enhancing customer satisfaction and resolving conflicts. My experience spans various roles where I have consistently exceeded service targets and built strong customer relationships. At Nationwide Building Society, I achieved a remarkable 97% reduction in complaint rates by developing innovative solutions tailored to customer needs, while managing over 50 daily inbound calls and emails.

Throughout my career, I have demonstrated exceptional multitasking abilities in fast-paced environments. As a Customer Service Manager at Bunkers Petroleum Ltd, I oversaw a team of representatives, implementing training programs that improved service efficiency by 20%. My commitment to quality assurance and conflict resolution led to a 90% success rate in resolving escalated issues. I am passionate about creating positive customer experiences and fostering loyalty through attentive communication and strategic problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Administrator

Current

Nationwide Building Society

Jan 2024 - Present (1 year 4 months)

Delivered exceptional support and resolved complex inquiries, achieving a 97% reduction in complaint rates. Managed 50+ daily inbound calls and emails while maintaining exemplary service standards, boosting client retention by 100%. Streamlined call handling processes for improved response resolution.

Customer Relationship Management Conflict Resolution Communication Performance Metrics Microsoft Office Suite Problem Solving Multitasking Customer Retention

Teaching Assistant

Staff Room Recruitment Agency

Jan 2022 - Feb 2022 (1 month)

Created a positive learning atmosphere for students with additional needs, leading to improved engagement. Collaborated with teaching staff to organize classroom activities and designed engaging resource materials tailored to diverse learning needs.

Classroom Management Engagement Collaboration Communication

Customer Service Manager

Bunkers Petroleum Ltd

Jan 2021 - Jan 2022 (1 year)

Oversaw a team of customer service representatives, implementing training programs that improved service efficiency by 20%. Developed quality assurance standards, enhancing customer experience and resolving 90% of escalated issues promptly.

Team Leadership Training Development Quality Assurance Conflict Resolution Customer Experience Management

Customer Service Administrator

Bunkers Petroleum Ltd

Jan 2018 - Jan 2021 (2 years 11 months)

Managed customer inquiries and complaints, achieving a 95% satisfaction rate through personalized service strategies. Processed orders and coordinated with supply chain departments for timely deliveries.

Order Processing Communication Customer Satisfaction Relationship Management

Hospitality Staff Member

Various Recruitment Agencies

Jan 2017 - Jan 2018 (1 year)

Delivered high-standard guest service in fast-paced environments, managing table turnaround and handling transactions accurately. Resolved guest complaints professionally, contributing to a welcoming customer experience.

Customer Experience Multitasking Communication

Education

Degrees, certifications, and relevant coursework

Cardiff Metropolitan University

Master of Business Administration, Business Administration

2021 - 2023

Pursued a Master of Business Administration focusing on strategic management, leadership, and business operations to enhance organizational performance.