Ogunyolemi Oluwaseun
@ogunyolemioluwaseun
Dynamic Customer Service Administrator with a proven track record.
What I'm looking for
I am a dynamic and results-driven Customer Service Administrator with a proven track record in enhancing customer satisfaction and resolving conflicts. My experience spans various roles where I have consistently exceeded service targets and built strong customer relationships. At Nationwide Building Society, I achieved a remarkable 97% reduction in complaint rates by developing innovative solutions tailored to customer needs, while managing over 50 daily inbound calls and emails.
Throughout my career, I have demonstrated exceptional multitasking abilities in fast-paced environments. As a Customer Service Manager at Bunkers Petroleum Ltd, I oversaw a team of representatives, implementing training programs that improved service efficiency by 20%. My commitment to quality assurance and conflict resolution led to a 90% success rate in resolving escalated issues. I am passionate about creating positive customer experiences and fostering loyalty through attentive communication and strategic problem-solving.
Experience
Work history, roles, and key accomplishments
Customer Service Administrator
Nationwide Building Society
Jan 2024 - Present (1 year 5 months)
Delivered exceptional support and resolved complex inquiries, achieving a 97% reduction in complaint rates. Managed 50+ daily inbound calls and emails while maintaining exemplary service standards, boosting client retention by 100%. Streamlined call handling processes for improved response resolution.
Teaching Assistant
Staff Room Recruitment Agency
Jan 2022 - Feb 2022 (1 month)
Created a positive learning atmosphere for students with additional needs, leading to improved engagement. Collaborated with teaching staff to organize classroom activities and designed engaging resource materials tailored to diverse learning needs.
Customer Service Manager
Bunkers Petroleum Ltd
Jan 2021 - Jan 2022 (1 year)
Oversaw a team of customer service representatives, implementing training programs that improved service efficiency by 20%. Developed quality assurance standards, enhancing customer experience and resolving 90% of escalated issues promptly.
Customer Service Administrator
Bunkers Petroleum Ltd
Jan 2018 - Jan 2021 (2 years 11 months)
Managed customer inquiries and complaints, achieving a 95% satisfaction rate through personalized service strategies. Processed orders and coordinated with supply chain departments for timely deliveries.
Hospitality Staff Member
Various Recruitment Agencies
Jan 2017 - Jan 2018 (1 year)
Delivered high-standard guest service in fast-paced environments, managing table turnaround and handling transactions accurately. Resolved guest complaints professionally, contributing to a welcoming customer experience.
Education
Degrees, certifications, and relevant coursework
Cardiff Metropolitan University
Master of Business Administration, Business Administration
2021 - 2023
Pursued a Master of Business Administration focusing on strategic management, leadership, and business operations to enhance organizational performance.
University of Salford
Master of Science, International Business Management
2016 - 2017
Completed a Master of Science in International Business Management, gaining insights into global business strategies and cross-cultural management.
Babcock University
Bachelor of Arts, English Studies
2012 - 2015
Earned a Bachelor of Arts in English Studies, focusing on literature, linguistics, and communication skills to enhance language proficiency.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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