UAUmair Ansar
@umairansar
Determined customer service professional seeking corporate growth opportunities.
United KingdomWhat I'm looking for
I am a hardworking and determined individual currently seeking new opportunities to progress within a reputable business. My experience as a Front of House customer service assistant has taught me the importance of communication and customer satisfaction. I am focused and driven, eager to educate myself further and pursue a career in the corporate world.
In my recent role at Capita Transport for London, I dealt with first-line customer complaints, ensuring resolutions while adhering to targets and procedures. My ability to investigate complaints and deliver fair outcomes has strengthened my administrative skills. I also gained valuable experience as a Sales Advisor, where I provided customer service to inbound callers, led training sessions, and assisted managers in improving service quality.
My previous experience as a Front of House Manager at Pizza Delfino involved managing customer orders and resolving complaints, which improved our delivery ratings. I thrive in high-paced environments and enjoy helping my colleagues succeed. I am passionate about technology and problem-solving, often being the go-to person for IT-related issues in my family.
Experience
Work history, roles, and key accomplishments
Customer Service Responder
Capita Transport for London
Jun 2023 - Present (2 years)
Handled first-line customer complaints and ensured resolutions as an advisor. Typed letters and met targets and procedures while also doing WebChat. Progressed in the workplace, delivering results regarding complaints and investigating customer complaints to deliver fair outcomes.
Sale Advisor
Capita O2
Dec 2022 - Present (2 years 6 months)
Provided customer service to inbound callers for a local council, dealing with first-line customer complaints and ensuring resolutions. Took an average of 100 calls a day and met targets and procedures while also doing WebChat. Progressed to helping lead training and assisting managers, delivering results regarding complaints and investigating customer complaints to deliver fair outcomes.
Front of House Manager
Pizza Delfino
Dec 2019 - Present (5 years 6 months)
Dealt with first-line customer orders and resolved complaints from drivers or customers. Engaged with customers face-to-face to gather feedback and ensure the business adhered to its vision. Improved customer ratings on delivery applications by understanding business strengths and developing new ideas for efficient service.
Work Experience
Heartland Auto Spares
Jul 2019 - Present (5 years 11 months)
Dealt with customer queries, directed them to the correct part of the garage, and booked repairs. Learned the importance of sympathy and understanding while dealing with customers needing emergency repairs. Assisted with repairs on the workshop floor.
Education
Degrees, certifications, and relevant coursework
Saltley Academy
GCSE's, Multiple Subjects
2015 - 2020
Grade: Maths - Level 5, English language – Level 5, English Literature – Level 4, ICT – M2, History – Level 4, RE – Level 5, Science core – Level 5, Science Additional – Level 5, Media – Level 4
Activities and societies: Digital leader for 2 years.
Achieved GCSE's in various subjects including Maths, English Language, English Literature, ICT, History, RE, Science Core, Science Additional, and Media. Developed foundational knowledge across a range of academic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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