Open to opportunities

Heather Barbre

@heatherbarbre

Message

Motivated customer service representative with management experience.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an excellent customer service representative with a strong work ethic and a passion for helping others. My experience spans over a decade in various roles, where I have consistently demonstrated my ability to meet and exceed company goals. I am highly organized and driven, with a proven track record in managing teams and providing exceptional service.

Currently, I work as a Claims Administrative Assistant at ALFA Insurance, where I assist District Claims Managers and Adjusters, manage claims office operations, and train new hires. My previous roles have equipped me with a diverse skill set, including data entry, customer relationship management, and effective communication. I thrive in fast-paced environments and am always eager to learn and adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Claims Admin Assistant

Current

ALFA INSURANCE

Jan 2020 - Present (5 years 6 months)

Assisted District Claims Managers and Adjusters with claims, monitored District CSRs, answered and directed calls, processed paperwork, maintained files, issued payments, and trained new hire CSRs.

Claims Management Customer Service Data Entry Microsoft Excel Microsoft Word Communication Skills Team Leadership Problem Solving Time Management

Insurance Specialist

Convergys

May 2018 - Jan 2020 (1 year 8 months)

Handled calls from Nationwide Insurance members and agents, assisted with policy changes, processed payments, and addressed billing concerns.

Customer Service Communication Skills Problem Solving Data Entry Microsoft Excel

Flow Team Member

Target

May 2016 - May 2018 (1 year 11 months)

Unloaded merchandise, stocked shelves, ran inventory reports for electronics, picked items for online orders, and assisted customers at the register.

Inventory Management Customer Service Teamwork Time Management Problem Solving

Case Manager

Asurion

Apr 2014 - Aug 2015 (1 year 4 months)

Assisted DirecTV customers with technical issues, worked with technicians for resolutions, and completed follow-ups to ensure customer satisfaction.

Customer Service Technical Support Communication Skills Problem Solving

Customer Service Representative

Teleperformance

Jan 2009 - Apr 2014 (5 years 3 months)

Collected customer feedback, provided information in response to inquiries, trained staff, and built customer loyalty through follow-up calls.

Customer Service Communication Skills Feedback Training Relationship Building

Shift Manager

Pizza Hut

Oct 2001 - Jan 2009 (7 years 3 months)

Managed a team, resolved customer complaints, processed orders, and assisted with inventory control and stock ordering.

Team Management Customer Service Conflict Resolution Inventory Management Leadership

Education

Degrees, certifications, and relevant coursework

American InterContinental University

Associate's, Business Administration

2008 - 2010

Completed an Associate's degree in Business Administration, focusing on essential business principles, management practices, and administrative skills necessary for a successful career in business.