Heather Barbre

Assisted District Claims Managers and Adjusters with claims, monitored District CSRs, answered and directed calls, processed paperwork, maintained files, issued payments, and trained new hire CSRs.

Handled calls from Nationwide Insurance members and agents, assisted with policy changes, processed payments, and addressed billing concerns.

Unloaded merchandise, stocked shelves, ran inventory reports for electronics, picked items for online orders, and assisted customers at the register.

Assisted DirecTV customers with technical issues, worked with technicians for resolutions, and completed follow-ups to ensure customer satisfaction.

Collected customer feedback, provided information in response to inquiries, trained staff, and built customer loyalty through follow-up calls.

Managed a team, resolved customer complaints, processed orders, and assisted with inventory control and stock ordering.

Completed an Associate's degree in Business Administration, focusing on essential business principles, management practices, and administrative skills necessary for a successful career in business.