Denisha White
@denishawhite
Dynamic customer service professional with over five years of experience.
What I'm looking for
I am a dedicated customer service professional with over five years of experience in diverse roles, including health insurance and survey interviewing. My ability to work under pressure and multitask effectively has allowed me to deliver exceptional support in high-pressure environments. I am adept at utilizing technology, including the Microsoft Office Suite, to enhance operational efficiency and improve customer interactions.
Throughout my career, I have demonstrated strong communication and negotiation skills, which have been essential in my roles as a Licensed Health Insurance Agent and Customer Service Representative. I have successfully enrolled over 300 clients in health insurance plans and achieved a customer satisfaction rating of over 95%. My commitment to continuous improvement and delivering value in customer interactions drives my professional ethos.
I am now seeking to leverage my skills in a customer-centric position where I can contribute to a team that values exceptional service and operational excellence.
Experience
Work history, roles, and key accomplishments
Overnight Stocker
Walmart
Sep 2024 - Mar 2025 (6 months)
Performed regular audits of store shelves to ensure items were in the correct locations and pricing was accurate. Followed safety regulations while operating pallet jacks and forklifts to move heavy items. Unloaded truck shipments and restocked shelves with incoming merchandise.
Survey Interviewer
Symphony Placements
May 2024 - Sep 2024 (4 months)
Conducted surveys and gathered data effectively, requiring strong communication skills to engage with respondents. Maintained detailed records of survey responses for further analysis and collaborated with the research team to refine survey questions.
Licensed Health Insurance Agent
Tranzact
Jan 2023 - Jan 2024 (1 year)
Provided clients with comprehensive information about different health insurance plans. Guided clients through the selection process while ensuring compliance with industry regulations and successfully enrolled over 300 clients.
Customer Service Representative
Conduent
Jan 2022 - Jan 2023 (1 year)
Addressed customer inquiries and provided solutions to various issues, focusing on delivering outstanding service while adhering to company policies. Achieved a customer satisfaction rating of over 95%.
Twister Machine Operator
Mohawk Industries
Apr 2018 - Sep 2022 (4 years 5 months)
Trained new machine operators on proper machine operation and safety procedures. Performed machine setup and calibration to ensure parts were within required tolerance levels.
Customer Service Representative
PGBA
Mar 2017 - Apr 2018 (1 year 1 month)
Collaborated with other departments to ensure customer satisfaction and demonstrated strong problem-solving skills to identify root causes of customer issues.
Education
Degrees, certifications, and relevant coursework
PMTC
Certificate, Medical Coding
2024 - 2025
Francis Marion University
Bachelor's, General Studies
2012 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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