CDCynthia Delfin
@cynthiadelfin
Dedicated customer service representative with strong organizational skills.
United StatesWhat I'm looking for
I am a highly self-motivated and goal-oriented professional with extensive experience in customer service. My career began in the logistics sector, where I honed my organizational skills and attention to detail while working at JCPenney Logistics. This role laid the foundation for my transition into customer service, where I have excelled in various capacities.
At CareCentrix, I have been responsible for staffing intakes and managing communications between patients, doctors, and providers. My ability to handle inbound and outbound calls, as well as respond to emails, has allowed me to assist clients effectively. Prior to this, I worked at Farmers Insurance, where I guided clients through the claims process, ensuring they received the support they needed during challenging times. My commitment to providing efficient and effective customer service has been a hallmark of my career.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CareCentrix
Dec 2018 - Jan 2025 (6 years 1 month)
Responsible for staffing intakes with the correct providers for patients, handling inbound and outbound calls, and responding to emails. Engaged with patients, doctors, hospitals, and providers to answer questions regarding insurance and home health care.
Customer Service Representative
Farmers Insurance
Jan 2014 - Nov 2017 (3 years 10 months)
Assisted clients in preparing and submitting claims for property damage, including home, personal, and auto. Provided answers to client inquiries regarding specific coverages in their policies while ensuring efficient customer service.
Warehouse Associate
JCPenney Logistics
Feb 2009 - Apr 2013 (4 years 2 months)
Performed various warehouse duties including receiving, sorting, packing, and shipping. Ensured all incoming and outgoing packages were properly coded and accurate to maximize accountability.
Education
Degrees, certifications, and relevant coursework
MUMidAmerica Nazarene University
Associate's Degree
2019 - 2019
Completed an Associate's Degree, focusing on foundational knowledge and skills applicable in various professional settings.
Xenon Academy
Cosmetology License, Cosmetology
2013 - 2013
Obtained a Cosmetology License, which included training in hair cutting, coloring, and styling techniques.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Cynthia?
You can contact Cynthia and 50k+ other talented remote workers on Himalayas.
Message CynthiaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
