Open to opportunities

Jade Smith

@jadesmith

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Experienced Customer Service Expert with a strong background in case management.

United States

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What I'm looking for

I am looking for a role that fosters growth, teamwork, and impactful communication.

With over a decade of experience in customer service, I have honed my skills in communication, problem-solving, and team collaboration. My journey began as a Customer Service Representative, where I developed a passion for helping clients navigate their concerns and ensuring their satisfaction. I have worked in various roles, including as a Case Manager, where I managed a caseload of adults with mental illnesses, helping them maintain independence and access community resources.

Throughout my career, I have consistently demonstrated my ability to work effectively in team environments, contributing to common goals and ensuring timely service delivery. My experience spans multiple industries, including telecommunications, finance, and logistics, where I have successfully resolved customer inquiries, educated clients on products and services, and managed complex documentation processes. I am now eager to leverage my extensive background into a Human Resources position, where I can continue to support individuals and organizations in achieving their goals.

Experience

Work history, roles, and key accomplishments

New Business Coordinator

Highland Capital Brokerage

Nov 2019 - Mar 2020 (4 months)

Worked with clients and case managers to finalize documents for life insurance policies, ensuring timely shipping of all packages in a team environment.

Client Management Team Collaboration Time Management

T-

Customer Service Expert

T-Mobile

Apr 2018 - Apr 2019 (11 months)

Processed payments and provided excellent customer service, resolving issues and offering products that best fit customer needs.

Customer Service Payment Processing Problem Solving Product Knowledge Communication

Customer Service Representative

Tyco

Mar 2017 - Jan 2018 (10 months)

Provided remote access customer service, educating clients on security systems and managing account transactions.

Customer Education Account Management Communication

Customer Service Representative

Bright House Networks

Nov 2015 - Jan 2017 (1 year 2 months)

Handled inbound calls, educated clients on billing, and provided technical support for cable, internet, and phone issues.

Technical Support Billing Education Customer Service Communication

Customer Service Representative

Saddle Creek Logistics

Jul 2014 - Dec 2014 (5 months)

Managed merchandise allocation and replenishment, verifying shipments and organizing delivery paperwork in a team environment.

Inventory Management Team Collaboration Documentation

Case Manager

Indian Rivers

Sep 2013 - Feb 2014 (5 months)

Managed a client load of 80-100 adults with mental illnesses, providing education and support for independent living.

Empathy Relationship Building

Customer Service Representative II

Wells Fargo

Jan 2011 - Aug 2013 (2 years 7 months)

Handled customer inquiries, opened claims, and resolved complaints to ensure positive customer experiences.

Communication Customer Experience

Customer Service Representative

HealthSprings

Dec 2010 - Jan 2011 (1 month)

Resolved customer questions regarding Medicaid policies and provided information on local doctors and pharmacies.

Customer Support Problem Solving Communication Inbound Call Management

Bilingual Staff Coordinator

Automation Personnel Services

Apr 2010 - Oct 2010 (6 months)

Interviewed Spanish-speaking applicants and supported daily administration tasks in a team setting.

Interviewing Administration

Education

Degrees, certifications, and relevant coursework

Hawaii Pacific University

Bachelor of Arts, Psychology

Bachelor of Arts in Psychology, focusing on understanding human behavior and mental processes. The program included coursework in various psychological theories and practices, preparing graduates for roles in social work, human resources, and case management.