INDIA BECTON
@indiabecton
Dedicated customer service professional with extensive call handling experience.
What I'm looking for
I am a dedicated customer service professional with over 15 years of experience in various roles, primarily focused on handling inbound and outbound calls. My journey began in 2007, and since then, I have honed my skills in customer interaction, order processing, and claims verification across multiple industries.
Throughout my career, I have worked with reputable companies such as Amazon and ONIN Incorporation Services, where I managed customer inquiries and ensured satisfaction through effective communication. My ability to adapt to different environments and maintain a positive attitude has been key to my success in delivering exceptional service.
I am passionate about helping customers and resolving their issues efficiently. I thrive in fast-paced settings and am always eager to learn and grow within the customer service field.
Experience
Work history, roles, and key accomplishments
Customer Service
Amazon
Sep 2021 - Present (4 years)
Managed inbound and outbound customer calls, accurately entering customer responses into the system. Provided comprehensive support to resolve customer inquiries and ensure satisfaction.
Customer Service
Onin Incorporation Services
Jun 2019 - Apr 2020 (10 months)
Handled inbound customer calls, efficiently processing orders and sales transactions. Maintained a high level of customer satisfaction through effective communication and problem-solving.
Receptionist/Customer Service
Midtown Center for Rehabilitation
Dec 2018 - May 2019 (5 months)
Managed inbound and outbound calls, assisting patients, doctors, and nursing staff. Handled insurance claims, requested necessary documents, and documented patient visitors.
Customer Service
Realvoice/Pratt Recycling/Flash Inc
Mar 2017 - Dec 2018 (1 year 9 months)
Handled inbound calls, booking reservations, processing orders, and managing sales. Ensured accurate and timely service for all customer interactions.
Customer Service
Randstad/LGS Inc.
Mar 2016 - Feb 2017 (11 months)
Managed inbound data processing for bank applications, ensuring accuracy and compliance. Provided efficient support for financial service operations.
Customer Service
Williamssonoma/Versant Supply Chain
Jul 2014 - Dec 2015 (1 year 5 months)
Handled the processing of inbound returns, damaged orders, and sales transactions. Ensured smooth and accurate management of supply chain customer service.
Customer Service
Staffline Personnel Service/Technicolor
Apr 2012 - Jul 2014 (2 years 3 months)
Processed trucking order tickets and slips, and created labels for shipments. Ensured efficient and accurate handling of logistics documentation.
Customer Service
Accredo Pharmacy/Spherion Inc.
Jul 2009 - Jul 2011 (2 years)
Managed inbound and outbound calls, verifying insurance claims for pharmacy services. Provided essential support for patient and provider inquiries.
Customer Service
Insouthbank/Omni Inc.
Oct 2007 - May 2008 (7 months)
Handled inbound calls and responded to customer banking inquiries. Provided comprehensive support for various banking services.
Customer Service
Fiserv Healthcare Pharmacy Solution
Mar 2007 - Sep 2007 (6 months)
Managed inbound workers' compensation claims and orders. Ensured accurate and timely processing of healthcare-related inquiries.
Education
Degrees, certifications, and relevant coursework
Southwest College
Certificate, General Studies
2001 - 2002
Attended Southwest College from February 2001 to January 2002. Focused on developing practical skills relevant to various professional fields.
B.T.W. High
Diploma, General Studies
1997 - 1997
Completed a diploma program at B.T.W. High. This foundational education provided essential skills for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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