kiara carby

Assisted Wells Fargo customers with fraudulent account activity, informing them of unauthorized transactions and creating new accounts. Managed accounts receivable, tracked assigned accounts, and resolved discrepancies to recover unauthorized transactions.

Informed insurance members of their eligibility and benefits, handling inquiries, complaints, and billing questions. Resolved an average of 350 inquiries weekly, consistently meeting performance benchmarks in speed, accuracy, and volume. Mentored and trained new representatives, helping the company achieve high customer service ratings.

Handled customer inquiries, complaints, billing questions, and payment extension requests. Resolved an average of 350 inquiries weekly, consistently meeting performance benchmarks. Mentored and trained new and established employees, contributing to the company's highest customer service ratings.

Answered phone calls from United Healthcare members, educating them on their independent benefits included in their plan. Provided clear and concise information to ensure member understanding of their healthcare coverage.

Studied core principles of business administration, including finance, marketing, and human resources. Gained foundational knowledge in organizational management and operational strategies. Developed practical skills in problem-solving and decision-making relevant to business environments.