Tawana Clay

Provided exceptional customer service while managing a high volume of inquiries from clients regarding disputes or complaints. Negotiated settlements between disputing parties, balancing the needs of both sides while upholding company policies.

Contributed to team success by consistently meeting or exceeding individual performance metrics for claim resolution. Collaborated with various departments for comprehensive claim evaluations, improving overall outcomes.

Supported clients, solved their issues, and upselled products and services that met their needs. Assisted clients in filing claims, gathering necessary documentation, and navigating the claims process during accidents or other covered incidents.

Assisted with the recruitment process by screening resumes, scheduling interviews, conducting background checks, and managing onboarding for new hires. Served as a point of contact for employee inquiries, providing excellent customer service and facilitating communication between employees and the HR department.

Maintained a record of common problems and their solutions for future troubleshooting reference. Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.

Activities and societies: Member of university’s Honor Society.

Completed a Master's degree in Business Administration and Human Resources. Recognized for academic excellence through membership in the university's Honor Society.