Tatalya Ashe

Completed E-Verify and I9 documentation, ensuring compliance with regulations. Reported any issues or discrepancies encountered during the review process. Sent out email or SMS regarding missing I9 documentation to facilitate completion.

Managed over 80 inbound and outbound calls daily, assisting customers with inquiries and troubleshooting product-related concerns. Collected, received, and recorded INR results, contacting physicians for necessary information. Ensured prompt and accurate documentation of customer interactions to streamline follow-ups and issue resolution.

Handled a high volume of customer interactions via phone, email, and chat in a fast-paced environment. Assisted patients and healthcare providers by managing inquiries related to support programs, documentation, and order processing. Educated customers on program benefits and eligibility requirements, improving engagement and retention.

Managed a large volume of inbound and outbound calls, providing real-time updates on program application statuses. Conducted thorough application reviews, including data entry, and made informed decisions regarding rental assistance approval or denial. Resolved escalated issues professionally, ensuring compliance with program policies.

Processed high-volume customer inquiries with a focus on accuracy and efficiency. Assisted in detecting fraudulent claims, ensuring compliance with state and company policies. Evaluated claims, determined eligibility, and processed payments while interviewing claimants and gathering necessary documentation.

Responded to a large number of daily inquiries, providing critical assistance and emotional support to individuals affected by disasters. Maintained detailed records of each case, tracking progress and following up with survivors to ensure timely resolution. Assisted in training new team members on best practices for handling sensitive customer interactions.

Scheduled and confirmed appointments for vaccination services, ensuring smooth coordination. Provided detailed information on required documentation, improving customer preparedness. Advised customers on necessary documents for their appointments.

Conducted phone interviews with claimants to gather necessary information, explain eligibility requirements, and address concerns regarding unemployment benefits. Reviewed and analyzed claim data to verify eligibility and identify potential fraudulent claims. Delivered high-quality assistance, ensuring clarity in application processes.

Completed high school education, building foundational knowledge and skills for future academic and professional pursuits.

Pursuing a vocational certificate to develop specialized skills relevant to a professional career. Focusing on practical training and industry-specific knowledge.