Open to opportunities

Kezia Quaye

@keziaquaye

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Strategic planner with expertise in business management and sales.

Ghana

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes customer engagement.

I am a dedicated professional with a strong background in strategic planning and business management, currently pursuing a Master's degree in Diplomacy at the Ghana Institute of International Relations and Management. My academic journey, coupled with my extensive experience in marketing and sales, has equipped me with the skills necessary to excel in dynamic environments.

In my recent role as a Relationship Management and Sales Consultant at Sevn Ghana Ltd., I have successfully enhanced customer satisfaction through effective communication and problem resolution. My previous experiences at Agricultural Development Bank and Glico Capital have further honed my abilities in customer service and administrative tasks, consistently achieving high client satisfaction rates.

Fluent in both English and French, I am passionate about leveraging my skills to contribute to organizational success while fostering positive relationships with clients and stakeholders. I am eager to bring my expertise in strategic planning and customer engagement to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Relationship Management and Sales Consultant

Current

Sevn Ghana Ltd.

Aug 2023 - Present (1 year 11 months)

Responsible for ensuring customer satisfaction with the payment platform through routine visits and issue resolution. Focused on enhancing client relationships and facilitating smoother collection processes.

Customer Relationship Management Sales Strategy Client Communication Problem Solving Customer Satisfaction Negotiation Microsoft Office

National Service Personnel

Agricultural Development Bank

Nov 2021 - Nov 2022 (1 year)

Handled administrative and clerical tasks while maintaining high customer satisfaction. Interacted with customers, promoted mobile banking, and ensured a welcoming reception area.

Customer Service Administrative Support Communication Skills Mobile Banking Microsoft Office Problem Solving

Intern

Glico Capital

Jun 2021 - Jul 2021 (1 month)

Updated and managed customer information, ensuring accuracy in policy documents. Engaged with clients to gather necessary information, achieving high satisfaction rates.

Data Management Policy Documentation Customer Satisfaction Microsoft Office

Intern

Glico Life

Jan 2018 - Feb 2018 (1 month)

Performed administrative tasks including analysis and verification of policy documents. Ensured accuracy in client details and efficient document dispatch.

Document Management Data Analysis Administrative Support Microsoft Office