Open to opportunities

Clara Anku Xorlarli Asante

@claraankuxorlarliasa

Message

Dynamic professional eager to contribute, solve problems, and drive success in a growing team

Ghana

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a positive and energetic individual with a strong belief in my ability to contribute positively to any team. My experience as a Client Service Officer at Izwe Savings and Loans Plc has equipped me with excellent communication skills, both written and verbal, which I leverage to enhance customer satisfaction and drive business growth.

Throughout my career, I have successfully participated in various business growth initiatives, ensuring the delivery of high-quality services to clients. My roles have involved cross-selling products, managing customer complaints, and maintaining compliance with institutional processes. I pride myself on my proactive approach and ability to work both autonomously and collaboratively within a team.

With a solid academic background in Business Administration from Ghana Baptist University College, I am committed to continuous learning and professional development. I am eager to bring my skills and experience to a dynamic organization where I can further contribute to client satisfaction and business success.

Experience

Work history, roles, and key accomplishments

Current

Client Service Officer

Current

Izwe Savings and Loans Plc

Jun 2024 - Present (11 months)

As a Client Service Officer, I participate in business growth initiatives, cross-sell products, and ensure excellent customer service delivery. I handle loan applications, manage cash operations, and ensure compliance with policies while maintaining quality controls.

Customer Service Sales Cash Management Compliance Loan Processing Communication Relationship Management Reporting

Relationship Officer

Izwe Savings and Loans Plc

Nov 2023 - Jun 2024 (7 months)

In my role as a Relationship Officer, I focus on achieving sales targets, analyzing competitor products, and coordinating marketing activations. I ensure client retention and maintain excellent relationships while addressing customer queries and complaints.

Sales Strategy Relationship Management Marketing Customer Care Reporting Portfolio Management

Account Officer (National Service)

Kumasi City Markets Limited

Nov 2022 - Jul 2023 (8 months)

As an Account Officer during my national service, I assisted in negotiating advertisement rates, prepared reconciliation statements, and recorded daily service charge payments. I also contributed to proposal writing and took minutes for finance committee meetings.

Negotiation Reconciliations Financial Reporting Proposal Writing Revenue Management

Customer Relationship Officer

The Inside Bar And Lounge

Feb 2020 - Sep 2022 (2 years 7 months)

As a Customer Relationship Officer, I provided excellent customer service, addressed concerns promptly, and assisted with special events. I maintained up-to-date knowledge of menu items and communicated changes effectively to customers.

Customer Service Communication Problem Solving

Assistant Protocol Officer (Internship)

Kumasi Metropolitan Assembly

Oct 2021 - Nov 2021 (1 month)

During my internship as an Assistant Protocol Officer, I assisted in coordinating programs and managing flight bookings and hotel reservations for official guests, ensuring smooth operations for events.

Event Coordination Travel Management Communication Administrative Support