Open to opportunities

Mhyz Naa

@mhyznaa

Message

Dynamic sales and customer service professional with proven results.

Ghana

Message

What I'm looking for

I am looking for a role that fosters growth and values customer engagement.

I am a dynamic and target-driven sales and customer service professional with expertise in customer lifecycle management, business development, and sales optimization. My strong background in banking operations and digital sales has equipped me with the skills to increase revenue, improve customer satisfaction, and drive operational efficiency.

Throughout my career, I have consistently achieved significant results, such as coordinating over 720 customer appointments monthly and leading to a notable increase in customer acquisition and engagement rates. My ability to analyze performance metrics has resulted in improved productivity and exceeding quarterly sales targets. I take pride in my commitment to customer satisfaction, consistently ranking among the top performers for customer feedback scores.

Experience

Work history, roles, and key accomplishments

Current

Attachment - Premier Banking

Current

Rakes Company LTD (Seconded to Absa Bank Ghana)

Apr 2025 - Present (6 months)

Processed customer transactions, maintaining a high level of accuracy and ensuring compliance with financial regulations. Organized and maintained filing systems for both customer and internal documents, improving retrieval efficiency while adhering to department procedures.

Document Management Compliance Data Entry High Accuracy Customer Service Banking Operations Record keeping

Customer Service Executive

Rakes Company LTD

May 2022 - Apr 2025 (2 years 11 months)

Successfully coordinated over 720 customer appointments monthly, leading to 135+ additional sales presentations per month, which contributed to an increase in customer acquisition and engagement rates. Analyzed call center efficiency data, resulting in improved average talk time and increased hourly call rates, significantly contributing to exceeding quarterly sales targets.

Customer Engagement Performance Metrics Productivity Optimization Customer Satisfaction Database Management Customer Relationship Management Sales Targets Call Center Operations Data Analysis

Digital Executive

Absa Group Limited

Aug 2021 - Apr 2022 (8 months)

Managed a portfolio of client accounts monthly, reducing account discrepancies through proactive issue resolution. Led customer education initiatives, resulting in a 24% increase in mobile banking and digital product usage.

Account Management Customer Relations Mobile Banking Customer Education Service Delivery Customer Engagement Portfolio Management

Customer Service Representative

Universal Merchant Bank

Sep 2019 - Aug 2020 (11 months)

Assisted customers daily, resolving concerns efficiently and achieving strong customer satisfaction. Recommended banking services, leading to an increase in new account openings and a rise in product subscriptions.

Customer Service Sales Growth Compliance Banking Subscriptions Document Processing Customer Satisfaction

Sales Representative

Enterprise Life Insurance Company

Aug 2018 - May 2019 (9 months)

Prospected and acquired new clients monthly, contributing to a notable rise in total policy sales. Conducted targeted sales presentations, consistently exceeding monthly sales targets through strong client engagement.

Insurance Sales Sales Presentations Sales Forecasting Client Engagement Sales Targets Reporting Business Development Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology

Bachelor of Business Administration, Marketing

2020 - 2023

Studied Business Administration with a specialization in Marketing. Gained expertise in customer lifecycle management, business development, and sales optimization.