Ewurabena Ofori

Established and maintained strong relationships with healthcare providers and retailers to ensure product distribution and satisfaction. Implemented merchandising activities, monitored product availability and quality, and tracked sales performance. Achieved significant sales increases (2% to 70%) and successfully introduced new products and retained clients.

Maintained a positive and professional attitude while responding promptly to customer inquiries and resolving complaints across various channels. Processed orders and requests, kept detailed records of interactions, and coordinated with colleagues to ensure customer satisfaction. Provided feedback to improve the customer service process.

Provided friendly and courteous customer service, answering inquiries about bank products and services. Conducted customer service surveys and opened new bank accounts according to guidelines. Also assisted as a Cashier, handling deposits, withdrawals, recording transactions accurately, and balancing the cash drawer daily.

Promoted bank products to retail and corporate clients, developing proposals and presentations for various institutions. Secured a contract to finance a solar project and achieved revenue and customer retention goals. Increased bank profitability by building client relationships and enrolling company staffs into bank systems.

Managed all marketing activities, including overseeing the budget and creating marketing materials in line with plans. Developed manuals for company software, created website content, and built marketing strategy documents. Actively pursued leads, secured business, and effectively managed the company's social media accounts.

Assisted with the supply of military uniforms and maintained accurate records of goods received and issued. Provided front desk and office administration support, ensuring order and assisting with reconciliation of balances. Implemented efficient storage mechanisms that helped reduce theft.

Assisted with research work on customer satisfaction and helped make presentations about bank products to organizations. Handled telephone and customer inquiries and complaints. Successfully signed up thirty government workers to a bank product and increased awareness of a new loan product through radio and direct sales.

Developed schemes of work and lesson plans in line with curriculum objectives and facilitated learning by establishing relationships with students. Maintained discipline in the classroom. Successfully increased students' reading habits through competitions and discreetly resolved issues with parents.