Joseline Ahiekpor

Achieved 100% response and resolution rate for customer issues via email, live chat, and social media platforms like Facebook, Twitter, and Instagram. Engaged stakeholders to ensure rapid resolution of customer queries and cross-sold bank products and services, converting online leads into customers. Participated in marketing campaigns to raise awareness of key products.

Served as an Outbound Call Agent, achieving a daily target of reaching 200 customers via voice calls. Escalated customer feedback to ensure prompt resolution within defined turnaround times. Engaged stakeholders and cross-sold company products and services.

Maintained accurate records for sales meetings and managed documentation like bank receipts and sponsorships. Analyzed sales reports, recruited, trained, and supervised merchandisers, and prepared weekly market reports. Organized trade promotion activities and retailer engagement forums to improve sales practices and gather market insights.

Pursued a Master's degree focusing on brands and communication management. Studied advanced concepts in strategic branding, marketing communication, and media relations.

Completed a Bachelor of Business Administration with a specialization in Marketing. Gained knowledge in marketing principles, consumer behavior, and strategic marketing.

Obtained a Single Subject Diploma/Certificate in Human Resource Management. Focused on key principles and practices within the HR field.

Completed Senior Secondary School Certificate with a focus on Science subjects. Studied core scientific disciplines.

Completed a computer training program focusing on essential software applications. Gained proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.