Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@joselineahiekpor
Ghanaian customer service expert with 12 years of experience.
I am a Ghanaian-trained customer service expert with twelve years of experience in the banking and telecommunication industries. My career has been defined by my ability to innovate, lead cross-functional teams, and deliver exceptional results. I thrive on recalibrating people's perceptions and raising the bar in customer service.
Currently, I work as a Client Relations Expert and Digital Marketer at Access Bank Ghana, where I achieve 100% response and resolution rates for customer inquiries across various platforms. My role involves cross-selling banking products and services, managing customer queries, and developing effective sales and marketing strategies. I am passionate about building sustainable relationships with customers and ensuring their needs are met efficiently.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Access Bank Ghana
Apr 2016 - Present (9 years 7 months)
Achieved 100% response and resolution rate for customer issues via email, live chat, and social media platforms like Facebook, Twitter, and Instagram. Engaged stakeholders to ensure rapid resolution of customer queries and cross-sold bank products and services, converting online leads into customers. Participated in marketing campaigns to raise awareness of key products.
Vodafone Ghana
Feb 2016 - Apr 2016 (2 months)
Served as an Outbound Call Agent, achieving a daily target of reaching 200 customers via voice calls. Escalated customer feedback to ensure prompt resolution within defined turnaround times. Engaged stakeholders and cross-sold company products and services.
Nestle Ghana Limited
Nov 2012 - Oct 2013 (11 months)
Maintained accurate records for sales meetings and managed documentation like bank receipts and sponsorships. Analyzed sales reports, recruited, trained, and supervised merchandisers, and prepared weekly market reports. Organized trade promotion activities and retailer engagement forums to improve sales practices and gather market insights.
Degrees, certifications, and relevant coursework
MA Brands and Communication Management, Brands and Communication Management
2023 - 2024
Pursued a Master's degree focusing on brands and communication management. Studied advanced concepts in strategic branding, marketing communication, and media relations.
BBA-Marketing, Marketing
2008 - 2012
Completed a Bachelor of Business Administration with a specialization in Marketing. Gained knowledge in marketing principles, consumer behavior, and strategic marketing.
Single Subject Diploma / Certificate, Human Resource Management
2008 - 2008
Obtained a Single Subject Diploma/Certificate in Human Resource Management. Focused on key principles and practices within the HR field.
Senior Secondary School Certificate, Science
2004 - 2007
Completed Senior Secondary School Certificate with a focus on Science subjects. Studied core scientific disciplines.
Computer Training Certificate, Computer Training
2004 - 2004
Completed a computer training program focusing on essential software applications. Gained proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.
Software and tools used professionally
You can contact Joseline and 90k+ other talented remote workers on Himalayas.
Message JoselineJuliana Debora Abradu Blankson
Retail Sales & Customer Service Associate, Naya By Africa
DANIEL OSEI-SOMUAH
Personal Banker/Customer Service Representative, ABSA Bank Ghana Ltd
Ophelia Twum
Client Service Executive, BTL Marketing Solutions
Patience Asantewaa Mills
Relationship Officer, Absa Bank Ghana
Chidinma Nwajagu
Retail Sales Manager, Kids Store
Ewurabena Ofori
Medical Detailer, Marie Stopes Ghana
Abigail Odoom
Bloomberg Client Service Job Simulation, Forage
Mhyz Naa
Attachment Premier Banking, Rakes Company LTD (Seconded to Absa Bank Ghana)
gayle wryte
Customer Service Officer, British Council Ghana
Ziona Naadei Neequaye
Customer Service Head, Appolonia City