Open to opportunities

Lisa Otoo

@lisaotoo

Message

Ambitious finance professional with expertise in relationship management.

Ghana

Message

What I'm looking for

I seek a role that fosters growth, encourages leadership, and values customer relationships.

I am a dedicated finance professional with an MBA in Finance from the University of Ghana and a Bachelor's degree in Banking and Finance. My career has been shaped by my role as a Relationship Officer at FirstAtlantic Bank, where I have successfully implemented strategies to achieve performance targets and enhance customer relationships. I thrive in dynamic environments and am committed to delivering exceptional service and results.

Throughout my career, I have developed strong analytical skills and a keen understanding of market dynamics. My experience includes conducting competitor and market analyses, managing customer relationships, and ensuring compliance with KYC requirements. I am passionate about leveraging my skills to contribute to the growth and success of my organization while also pursuing leadership opportunities that allow for personal and professional development.

Experience

Work history, roles, and key accomplishments

Current

Relationship Officer

Current

FirstAtlantic Bank Ghana

Jan 2022 - Present (3 years 5 months)

As a Relationship Officer, I implement banking strategies, achieve performance targets, conduct market analysis, and manage customer relationships. I ensure compliance with KYC requirements and contribute to product launches while maintaining high customer satisfaction ratings.

Customer Relationship Management Market Analysis Risk Management Financial Reporting Product Launch KYC Documentation Customer Service Strategic Planning

Front Line Intern/Customer Care Officer

Access Bank Ghana

Dec 2018 - Jan 2022 (3 years 1 month)

In my role as a Front Line Intern, I handled account openings, processed transactions, and organized team meetings. I was responsible for monitoring service actions and ensuring high levels of customer service.

Customer Service Account Management Monitoring Services Communication Skills Team Collaboration Problem Solving Time Management

National Service Personnel/Administrative Assistant

UNAIDS

Sep 2017 - Jul 2018 (10 months)

As a National Service Personnel, I assisted in program duties, developed terms of reference for consultants, prepared presentations, and organized meetings. I also supported administrative tasks including purchase requisitions and stock management.

Administrative Support Meeting Management Calendar Management Communication Skills Team Collaboration

Temporary Clerk

West African Examinations Council

Aug 2017 - Sep 2017 (1 month)

As a Temporary Clerk, I was responsible for distributing exam scripts, recording submissions from examiners, and entering results into the system, ensuring accuracy and efficiency.

Data Entry Time Management Communication Skills Organizational Skills Team Collaboration Problem Solving Customer Service Administrative Support

Assurance Intern

Ernst and Young

Feb 2016 - Mar 2016 (1 month)

During my internship at Ernst and Young, I assisted the audit team with loan impairment reviews and payroll audits, gaining valuable insights into financial auditing processes.

Financial Audit Analytical Skills Team Collaboration Reporting Time Management Problem Solving Communication Skills

Stand Assistant

Australian High Commission

Sep 2014 - Apr 2017 (2 years 7 months)

In this role, I assisted representatives from an Australian school during an educational fair, helping potential students navigate the application process and providing information.

Customer Service Communication Skills Interpersonal Skills Problem Solving Team Collaboration Organizational Skills Public Speaking Networking

Stand Assistant

British Canadian International Education

Jun 2015 - Jan 2016 (7 months)

As a Stand Assistant, I supported representatives from various schools during educational fairs, assisting students with the application process and providing necessary information.