Kevin User

Conducted in-depth market research and consulted with agents to develop targeted marketing campaigns, resulting in a 20% increase in campaign effectiveness and a 10% boost in customer engagement and new policy acquisitions. Coordinated with cross-functional teams (sales, marketing, product) to ensure successful project execution and alignment with program goals.

Managed media relations for the Baltimore County Police Department as a primary liaison with media, enhancing public perception and improving media relations, resulting in a 25% increase in positive coverage. Developed multi-channel communication strategies using tools like Wrike and email marketing platforms, strengthening stakeholder engagement and improving community outreach.

Coordinated daily production schedules and facilitated communication among crew members and department heads, increasing production efficiency by 15% and ensuring deadlines were met. Maintained and organized production equipment and materials, ensuring all necessary tools were available and operational, reducing downtime and enhancing overall efficiency on set.

Handled public inquiries for water and sewer charges on Baltimore County residents' property tax bills. Calculated and administered Wastewater Credit Allowances. Received and processed requests for petitions to extend public sewer and water lines.

Organized, supervised, and instructed specialized programs for various age groups. Oversaw the use of facilities. Assisted groups in planning and carrying out programs, keeping records, and preparing publicity. Met with community groups, supervised and trained volunteer leaders. Maintained safe working environment in compliance with established safety programs and procedures.