Kevin User
@kevintgay
Professional with seven years of experience in marketing, communications, data analysis, and risk.
What I'm looking for
As a seasoned marketing communications professional with over seven years of experience, I have a proven track record of strategizing, developing, and executing successful initiatives that drive business growth. My expertise lies in managing high-impact campaigns, collaborating with cross-functional teams, and leveraging data analytics to inform strategic decision-making.
Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, ensuring compliance with industry regulations and company policies. My strong analytical skills, combined with my proficiency in data visualization tools, enable me to uncover actionable marketing insights and optimize campaign performance.
I am a results-driven individual with a passion for leveraging my expertise in marketing communications and data analytics to drive business growth in a dynamic organization. I am confident in my ability to provide valuable insights and support to drive project success and achieve program goals.
Experience
Work history, roles, and key accomplishments
Conducted in-depth market research and consulted with agents to develop targeted marketing campaigns, resulting in a 20% increase in campaign effectiveness and a 10% boost in customer engagement and new policy acquisitions. Coordinated with cross-functional teams (sales, marketing, product) to ensure successful project execution and alignment with program goals.
Public Information Specialist
Baltimore County Government
Nov 2017 - Jan 2022 (4 years 2 months)
Managed media relations for the Baltimore County Police Department as a primary liaison with media, enhancing public perception and improving media relations, resulting in a 25% increase in positive coverage. Developed multi-channel communication strategies using tools like Wrike and email marketing platforms, strengthening stakeholder engagement and improving community outreach.
Coordinated daily production schedules and facilitated communication among crew members and department heads, increasing production efficiency by 15% and ensuring deadlines were met. Maintained and organized production equipment and materials, ensuring all necessary tools were available and operational, reducing downtime and enhancing overall efficiency on set.
Customer Service Representative
Baltimore County Government
May 2016 - Aug 2016 (3 months)
Handled public inquiries for water and sewer charges on Baltimore County residents' property tax bills. Calculated and administered Wastewater Credit Allowances. Received and processed requests for petitions to extend public sewer and water lines.
Recreation Lead
Baltimore County Government
Apr 2011 - May 2016 (5 years 1 month)
Organized, supervised, and instructed specialized programs for various age groups. Oversaw the use of facilities. Assisted groups in planning and carrying out programs, keeping records, and preparing publicity. Met with community groups, supervised and trained volunteer leaders. Maintained safe working environment in compliance with established safety programs and procedures.
Education
Degrees, certifications, and relevant coursework
Kevin hasn't added their education
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