Open to opportunities

kevin Dsouza

@kevindsouza1

I drive compliant global digital marketing campaigns as a team lead, training cross-regional teams for high performance.

India

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What I'm looking for

I’m looking for a role where I can lead compliant, analytics-driven digital marketing or PMO work—mentoring teams, partnering with stakeholders, and translating requirements into measurable, ethical outcomes across global clients.

I’m a training and leadership professional with 15+ years’ experience driving global operations, client engagement, and team development. I focus on leading cross-functional teams, optimizing processes, and building strong global client relationships across regulated, high-stakes environments.

At Tata Consultancy Services (TCS), I lead a cross-regional team (US & EMEA) delivering compliant digital marketing initiatives. I mentor teammates on upcoming requirements and compliance best practices, and I develop training modules using analytics tools like Sprinklr and Adobe to strengthen campaign tracking and consent validation.

I also direct global social media campaigns with an explicit compliance mindset, and I’ve been recognized with a “Best Performer” award (Q2 FY23). Earlier, as a Project Management Officer for Bangalore Airport digital transformation, I owned billing, collections, procurement, vendor management, revenue reporting, and budget/forecasting activities.

Before that, I worked as an ERP Pre Sales SME (TCS Ion ERP Solutions) for manufacturing implementations—leading demos with real client data, handling RFP/RFI responses, and creating TCO/ROI analyses. My foundation includes customer relations leadership at Tech Mahindra Business Services, where I consistently delivered top sales performance and later trained 20+ new hires as a Transition Expert.

Experience

Work history, roles, and key accomplishments

Current

Team Lead - Digital Marketing

Current

Pfizer Inc

Nov 2014 - Present (11 years 8 months)

Led and mentored a cross-regional US & EMEA team to deliver compliant digital marketing initiatives and support regulatory readiness. Developed training modules on analytics tools (e.g., Sprinklr, Adobe) and led global social media campaigns with compliance awareness; received a “Best Performer” award (Q2 FY23).

Leadership Mentoring Digital Marketing Compliance Regulatory Compliance And Social Media Campaigns Analytics Sprinklr Adobe

Senior Customer Relations Advisor

Tech Mahindra Business Services Ltd

Nov 2008 - Dec 2013 (5 years 1 month)

Managed sales and retention of 3G mobile contracts for UK customers, consistently achieving 250+ profitable sales per month. Served as a Transition Expert and trained 20+ new hires with zero attrition monthly.

Customer Relations Sales Retention Training Performance Management

Lead Project Management Officer

New Growth Markets

Led billing, collections, procurement, and vendor management for Bangalore Airport digital transformation initiatives. Managed revenue and reporting workflows, project planning, cost tracking, budgeting/forecasting, audits, and stakeholder review meetings.

Project Management Billing Collections Procurement Vendor Management Revenue Reporting Outstanding Payment Reporting Budgeting Forecasting Cost Tracking Audit Stakeholder Management

ERP Pre-Sales SME

TCS Ion ERP Solutions

Led pre-sales activities for manufacturing ERP implementations for small businesses in India. Presented ERP modules (Production, Inventory, SCM, Quality, Finance), built end-to-end demo scenarios, and managed RFP/RFI responses, solution blueprints, and TCO/ROI analysis.