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Rahull Arora

@rahullarora

Digital marketing and brand operations leader at Maximus Infoware India, who grew daily revenue 5x through digital marketing and content-led lead generation.

India

Message

At Maximus Infoware India Pvt. Ltd, I managed paid and organic campaigns across social platforms, Google, and YouTube to drive engagement and lead generation. I also optimised the website for SEO and user experience and contributed to AI & BI dashboard development.

At Repair Street Technologies Pvt. Ltd, I led digital marketing and content-driven lead generation for a US-facing operation, generating 5x daily revenue. I also managed a 200+ member team across operational functions.

At WhitehatJr Pvt. Ltd, I led communication strategy for a network of 5,000+ teachers and managed a 250+ member team. I focused on improving communication quality by monitoring and optimising FRT, SLA/TAT, and quality metrics.

Experience

Work history, roles, and key accomplishments

Strategic Partnerships & Outreach Manager

Kyozan Arts Pvt. Ltd

Jun 2026 - Jul 2026 (1 month)

Drove targeted digital outreach to generate qualified leads and partnership opportunities. Built a database of ~450 CXO, CHRO and HR Head leads, yielding ~60 replies, ~25 calls, 8 proposals and 5 hotel partnerships.

Digital Outreach Lead Generation CRM Database Management Partnership Development Corporate Wellness Training Hospitality

Corporate Communication Head

Aarav Global Products & Services Pvt. Ltd

Oct 2025 - Apr 2026 (6 months)

Drove content strategy across digital, social media, print, website and corporate collaterals, ensuring consistent brand voice. Developed and executed integrated corporate communication strategies aligned with business objectives.

Content Strategy Corporate Communications Brand Management Social Media Digital Marketing Print Website Management

Corporate Communication Manager

Maximus Infoware India Pvt. Ltd

Feb 2023 - Oct 2025 (2 years 8 months)

Managed paid and organic campaigns across LinkedIn, Facebook, Instagram, Twitter, Google and YouTube to drive engagement and lead generation. Optimised website for SEO and user experience, and led social media strategy.

Paid Advertising Organic Marketing LinkedIn Facebook Instagram Twitter Google YouTube SEO Web Experience Social Media Strategy Event Planning

Manager, Student & Teacher Engagement

WhitehatJr Pvt. Ltd

Feb 2020 - Jan 2023 (2 years 11 months)

Led communication strategy for a network of 5,000+ teachers, managing a 250+ member team across Relationship Management, Email and Chat. Drove CSAT improvement by monitoring and optimising FRT, SLA/TAT and quality metrics.

Communication Strategy Team Management Relationship Management Email Chat CSAT SLA TAT Quality Metrics

Senior Manager, Operations & Digital Marketing

Repair Street Technologies Pvt. Ltd

Aug 2013 - Jan 2020 (6 years 5 months)

Led digital marketing and content-driven lead generation across multiple channels for a US-facing operation, generating 5x daily revenue. Managed 200+ team members across Agents, TLs, Trainers, QA, AMs and Managers.

Digital Marketing Lead Generation Content Marketing Operations Management Team Management Customer Experience Cost Control

Assistant Manager

Kaizen Global Services Pvt. Ltd

Aug 2012 - Aug 2013 (1 year)

Partnered directly with the CEO on customer communication strategy across Email, Sales and Service functions as a founding team member, reducing refunds and chargebacks. Managed Email, Sales and Customer Service teams of 100+ staff.

Client Communication Email Marketing Sales Upselling Retention Renewals Customer Service Team Management

Team Leader

Lester Info Services Pvt. Ltd

Oct 2011 - Aug 2012 (10 months)

Delivered floor-wide training, feedback and documentation programs across 42 chat and voice agents, maintaining quality and communication standards.

Training Feedback Documentation Quality Assurance Communication Standards

Team Leader / Subject Matter Expert

SITEL India Ltd

Mar 2003 - Oct 2011 (8 years 7 months)

Promoted to SME for technical troubleshooting and escalation handling; led a team of 25+ agents with 1 SME and 1 Sales Coach. Served as Process and Voice & Accent Trainer for Dell transition batches in Bangalore.

Technical Troubleshooting Escalation Handling Team Leadership Training Voice And Accent Training Process Training