Open to opportunities

Kevin Clark

@kevinclark1

Message

I am a client success leader with 7+ years in sales and operations.

United States

Message

What I'm looking for

I seek a client-facing account management or customer success role where I can lead onboarding, optimize operations and CRM processes, drive account growth, mentor teams, and collaborate cross-functionally in a data-driven, customer-centric company.

I am a client success leader with 7+ years in sales, support, and operations, known for streamlining onboarding and delivering strategic value. At Linc Energy Systems I led onboarding and product implementation that improved client adoption metrics within six months and contributed to consistent sales growth through tailored quotes and cross-selling.

I supervised 10–15 agents at American Auto Shield, resolving escalations with empathy and maintaining top-tier customer satisfaction. I support Salesforce pipeline hygiene and use QuickBooks and Building Connected to drive quoting, forecasting, and seamless product adoption while collaborating cross-functionally to ensure operational excellence.

Experience

Work history, roles, and key accomplishments

Account Manager/Operations

Linc Energy Systems

Sep 2022 - Jul 2025 (2 years 10 months)

Led onboarding and product implementation that improved client adoption within six months while managing a portfolio and delivering tailored quotes using QuickBooks and Building Connected.

Account Management Onboarding Quickbooks Building Connected Salesforce Cross Selling Customer Success Forecasting

Customer Service Team Lead

American Auto Shield

Nov 2019 - Sep 2022 (2 years 10 months)

Led a team of 10–12 agents, managed escalations and timesheets, and handled 65+ daily inbound calls to resolve claims while maintaining CRM accuracy and improving retention through strategic updates.

Team Leadership Escalation Management CRM Customer Retention Documentation