Sierra Mane
@sierramane
Customer-focused client support and operations professional improving retention and satisfaction.
United StatesWhat I'm looking for
I’m a customer-focused operations and client support professional with 7+ years of experience managing high-volume customer interactions, resolving complex issues, and supporting cross-functional workflows across telecom, financial services, retail, and transportation.
Across roles like Account Executive and Account Manager, I’ve maintained clear communication, guided clients through complex decisions, and strengthened retention through responsiveness and personalized support. I also coordinate with internal teams to keep processing moving and timelines on track.
In customer experience work, I deliver fast, efficient support in high-paced environments—helping customers select the right services, handling escalation needs, and ensuring positive outcomes. I’m especially strong in onboarding support, issue resolution, and documentation that makes workflows scalable.
As a department leader, I supervised daily operations and supported a team of 20+ employees, keeping service standards consistent while improving processes. I’m now seeking a fully remote Customer Success, Client Support, or Operations role centered on customer experience, retention, and scalable workflows.
Experience
Work history, roles, and key accomplishments
Customer Experience Representative
Enterprise Rent-A-Car & Hertz
Jan 2024 - Present (2 years 6 months)
Provided high-volume, in-person customer support in a fast-paced environment, resolving concerns efficiently to ensure positive experiences. Guided customers on services and options and collaborated with the team to maintain smooth daily operations.
Account Manager
The Assurance Group
Jul 2023 - Present (3 years)
Managed ongoing client relationships with a focus on satisfaction, retention, and long-term engagement. Assisted clients in selecting appropriate coverage and resolved client concerns to maintain trust and loyalty.
Account Executive
The Mortgage Calculator
May 2021 - Present (5 years 2 months)
Managed client relationships throughout the loan process, ensuring clear communication and timely follow-ups. Coordinated with internal teams to support smooth processing and on-time closing timelines.
Department Manager
Walmart
Jul 2020 - Jul 2023 (3 years)
Supervised daily operations and supported a team of 20+ employees to ensure consistent customer service standards. Resolved customer issues and managed scheduling, inventory, and operational processes.
Sales Manager
Sprint
Jul 2018 - Jul 2020 (2 years)
Oversaw store operations, including customer service, sales support, and team management. Assisted customers with product selection and account-related needs, and maintained a customer-first environment focused on satisfaction and retention.
Customer Service Specialist
Verizon & US Cellular
Oct 2013 - Jul 2018 (4 years 9 months)
Supported customers with account management, billing, and service inquiries, resolving issues to improve customer satisfaction through effective communication. Assisted with onboarding new customers and explaining service options.
Assistant Manager
Cici’s Pizza
Apr 2009 - Oct 2013 (4 years 6 months)
Assisted with daily operations, staff coordination, and customer service. Resolved customer concerns to ensure a positive dining experience and supported team training and scheduling.
Education
Degrees, certifications, and relevant coursework
Sierra hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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