Open to opportunities

Blake Palmer

@blakepalmer

Message

I grow mid-market accounts through adoption, retention, and consultative account planning.

United States

Message

What I'm looking for

I'm looking to grow customer relationships through consultative account management, data-driven planning, onboarding, retention, and expansion while partnering closely with Sales, Product, Operations, and Support teams.

At Dell Technologies, I manage a mid-market account portfolio, building engagement strategies that drive customer adoption, retention, and expansion. I use discovery, usage trends, performance metrics, and Salesforce reporting to identify risks, uncover optimization opportunities, and align solutions to customer goals.

Previously, I managed high-value partner relationships at OKC Energy FC and served as a customer liaison in automotive service. I enjoy translating customer needs into coordinated action across Sales, Product, Operations, Support, and leadership teams.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Dell Technologies

Mar 2022 - Present (4 years 5 months)

Managed a portfolio of mid-market accounts, owning customer relationships and revenue growth. Developed account plans, conducted discovery sessions, and monitored usage trends to drive adoption and retention.

Account Planning Customer Relationship Management Salesforce Data Analysis Forecasting Cross Functional Collaboration Customer Success Revenue Growth

Account Executive

OKC Energy FC

Mar 2020 - Jan 2022 (1 year 10 months)

Managed high-value client portfolio focusing on onboarding, engagement, and retention. Conducted business reviews and utilized CRM data to support renewals and identify expansion opportunities.

Client Onboarding Customer Engagement Retention CRM Data Analysis Client Business Reviews Forecasting

Service Advisor

Joe Cooper Ford

Oct 2018 - Mar 2020 (1 year 5 months)

Acted as primary liaison between customers and technical teams, ensuring clear communication and timely resolution. Managed high-volume portfolio while maintaining satisfaction and repeat business.

Customer Service Issue Resolution Relationship Building

Service Advisor

Bob Howard Auto Group

Oct 2016 - Oct 2018 (2 years)

Acted as primary liaison between customers and technical teams, ensuring transparency and timely issue resolution. Managed high-volume portfolio and advocated for process improvements.

Customer Service Issue Resolution Relationship Building