Weston Carr

My career has centered around customer relationships, problem-solving, and improving the way teams and businesses operate. I started in B2B account management with Red Bull, where I managed a territory of 95+ accounts ranging from national retailers to independently owned businesses. I was responsible for building relationships, growing account performance, identifying sales opportunities, and helping customers get more value from their partnership with Red Bull.

I later transitioned into healthcare customer service and operations with OptumServe, where I was promoted through four roles into an Operations Supervisor position. Along the way, I gained experience in customer escalations, stakeholder management, process improvement, workforce performance, training, data analysis, and team leadership. As a supervisor, I led a 17-person team, including two Team Leads, and used tools such as Power BI and NICE IEX to identify trends and opportunities for improvement. I was also recognized as a Top 10% performer within Customer Service.

One of my strengths is being able to look at a customer or operational challenge, understand what the data is telling me, and work with the right people to find a practical solution. I enjoy building relationships, improving processes, and helping customers and teams succeed.

For my next opportunity, I’m especially interested in Customer Success, Account Management, Client Operations, Implementation, and related customer-facing roles where I can combine my account management background with my experience in operations and leadership. I’m particularly interested in remote organizations where collaboration, customer experience, continuous improvement, and professional growth are valued.